Measuring the Business Impact of Support
Source: Citrix Online
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.
| Format: | Size: | 0.00 | |
| Date: | Jul 2008 |
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