Measuring the Business Value of Information Technology: Practical Strategies for IT and Business Managers

Implementing an innovative approach to determine the business value of information technology is an enormous task, but the payoff for the IT organization and the enterprise as a whole is worth the effort. The ITBV program developed processes and metrics that quantified $1.39 billion in bottom-line impact from information technology over the first three years. The tools and methodologies produced by an ITBV program easily fit within other common management practices. As Martin Curley has shown, ITBV process improvement is well supported by capability maturity frameworks as IT organizations uncover and define processes, measure and optimize metrics, and build sustainable excellence in four management domains, IT budget, IT capability, IT business value, and IT as a business.