Meiko Uses Improved Customer Information Management to Expand Maintenance Business

Established in 1941 to provide construction and maintenance services to Japan's major railways, Meiko Construction has broadened its operations into general construction. Meiko Construction wanted to improve customer information management to support diversification from rail into broader public and private sector construction and maintenance and upgrade sales systems to share and leverage customer and project information across the organization. The challenge was to build an end-to-end solution that interlinks customer relationship management and order forecasting systems. Meiko Construction deployed Oracle Siebel Customer Relationship Management and enabled sharing of customer knowledge across relevant teams throughout the organization.