Microsoft Builds Intranet Site for Its Attorneys, Paralegals; Sees $3 Million Productivity Gain

Microsoft attorneys and paralegals had too many document templates, stored in too many places, to efficiently create effective contracts. So, they used the company's own collaboration technology to create a document portal that includes animated instructions and automated workflows. User adoption has exceeded projections, and satisfaction is high. As a bonus, the company gains U.S.$3 million a year in increased productivity.