Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)

Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. This webcast shows how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline their operations and improve agent productivity while simultaneously containing costs with Microsoft Dynamics CRM.