Mind the Gap: What is an ITIL® Gap Analysis?

Organizations adopting ITIL best practices almost always ask, "Where do I begin?". The answer is a gap analysis. ITIL describes a gap analysis as a means of identifying areas where an organization falls short of its long-term vision. This white paper describes what a gap analysis is, what it entails, and the methodology behind it. There is also a discussion of the benefits of conducting a gap analysis.