Mobile Diffusion and Development: Issues and Challenges of M-Government With India in Perspective

Mobile telephony has emerged as the new frontier where governments around the world are making themselves more accessible through the remote delivery of government services and faster rate of data transfer. In developing countries, the lower cost of mobile technology as compared to Internet has allowed for the expansion of mobile government or m-government services to the poorer segments of the population. From a literature review on m-government, including the various strategies required and successive practices across the world, the authors build five parameters for a framework for evaluation of m-government services. These include Infrastructural Investment, Regulatory and Political environment, Awareness and Acceptance, Security and Privacy, and Equitable Acceptance.