Mobile ITSM/Remedy Technical White Paper

The integration of Unwired Accelerator with AR System extends BMC Software's Remedy ITSM applications, for example, Service Desk, Change Management, and Asset Management, to any mobile device rapidly and seamlessly. Unwired Accelerator integrates with the AR System at the server level through a fully standards-based architecture using Web Services published in the AR System Mid-Tier. This model provides users with flexibility and the ability to customize without imposing any additional installation requirements or changes to the AR System. All the insert, update, single-level lookup lists, and multi-level lookup lists capabilities are extended to the mobile devices. Unwired Accelerator provides out of the box device clients to BlackBerry, Windows Mobile, and Symbian devices which can also be customized extensively using templates or Application Programming Interface (API).