Mobile Payment: Towards a Customer-Centric Model

Mobile payment normally occurs as a wireless transaction of monetary value and includes the initiation, authorization and the realization of the payment. Such transactions are facilitated by purpose-built mobile payment systems that are part of the service infrastructure supporting the functioning of mobile business applications. A number of stakeholder groups may be involved in concluding a mobile payment transaction, among them customers, mobile operators, financial institutions, merchants, and intermediaries. In this paper, mobile payment systems are characterised from the point of view of the stakeholder groups. Building on existing work, a supply and demand model for the investigation of mPayment services is presented, and applied to a case study.