Modeling Quality Information Within Business Process Models

Business process modeling is widely used within organizations as a method to increase awareness and knowledge of business processes and to deconstruct organizational complexity. A business process model typically visualizes activities and their dependencies, involved actors and their communication with one another and external parties. In some cases, process models also capture information about data and resources (e.g., software systems) involved in the process. Therefore, a business process model is a commonly used means to express structure and behavior of a business process. Current business process modeling notations do not aim to model Quality Information (QI) such as information about maturity or time behavior of a business process.