Moderating Impact of IT Outsourcing Arrangements in a Muslim Country
Source: Universiti Teknologi Malaysia
In recent years, Information Technology (IT) outsourcing continues to receive favorable acceptance to maximize organization's benefits. There is evidence showing how partnership quality plays a significant role in achieving overall IT outsourcing success. This paper investigates the moderating impact of information technology outsourcing arrangements on the relationship between partnership quality and IT outsourcing success. IT outsourcing arrangements seem to indicate dire need for empirical research. In this paper two specific IT outsourcing arrangements are focused on, namely, duration of contract and degree of integration. These arrangements may have different implications on the relationship examined.