Monitoring an Enterprise UC Environment

Monitoring and diagnostics capabilities for unified communications systems are becoming more important and there is a wealth of information that can be cost effectively collected within an Enterprise communication system.

While monitoring a communications system is not a new concept, applying these techniques to enterprise communication systems is still a young science. This field has only really opened up in the last 10 years with the introduction of IP and IP-based protocols (like SNMP) and web-based management systems, which allow system administrators access to low cost tools for Enterprise communication systems.

The purpose of this white paper is to give a simple overview of what can be monitored in an Enterprise communication system, including:

• Why monitor your UC system?
• What can and should be monitored?
• What tool sets are available?

Once the decision is taken to monitor your network, you can expect to see cost savings and/or improvements in fault resolution time, network problem mitigation, WAN bandwidth and PSTN circuit optimization, regulatory and IT compliance initiatives, and asset and inventory management improvements.