Network Management Reference Architecture

Information and Communication Technologies (ICT) organizations and the network departments are struggling with the increased complexity of ICT and especially networking technologies. In addition ICT executives and management are challenged by their businesses to show increasing value in their services while decreasing the costs. This requires ICT organizations to increase innovation and productivity while decreasing operational expenditure and all the time maintaining customer and client satisfaction with service delivery and service levels. This challenge requires a paradigm shift, looking at new ways of finding operational efficiencies and increasing ICT relevance and value to the business.