Network Management System Overview: DIRECTV MFH3 Platform

This paper provides an overview of the Network Management System (NMS) which provides NOC (Network Operation Center) monitoring and remediation support to DIRECTV system operators aka PCOs (Private Cable Operators) serving the MDU (Multi Dwelling Unit) market via DIRECTV's MFH3 platform. Convergent Media Systems is a business unit of Thomson, Inc. with 24x7 NOC and Help Desk facilities located in Alpharetta, GA. Convergent supports an installed base of over (70) networks comprising more than 35,000 sites and over 400,000 viewing locations in support of video applications such as business television, interactive distance learning, networked digital signage, and digital cinema advertising.