- Subscribe to this page:
- RSS
- Email Alert
telephony systems - pbx
(168 results)-
White Papers
VoIP and Beyond: UC's productivity promise
Oct 2011
Combining voice and data networks is hardly news. Yet, some organizations remain tied to private branch exchange (PBX) systems that are nearing their "sell by" date. As communication technologies...
Provided by CDW
-
White Papers
Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya
Feb 2008
This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors like Shoretel and Fonality....
Provided by VoIP-News
-
Whitepapers
Best Practice Tips on Building a Unified Communications Business Case
Aug 2012
Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations...
Provided by ShoreTel
-
Whitepapers
SIP Trunks - Benefits and Best Practices
Oct 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits -...
Provided by ShoreTel
-
Whitepapers
Comparison of Cisco and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
White Papers
Unified Communications: Delivering New Operational Value
Aug 2011
Unified Communications (UC) is best defined as "communications integrated to optimize business processes." This definition focuses not on the UC technology but on how that UC technology can be...
Provided by LifeSize Communications
-
Whitepapers
Comparison of Avaya and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
Whitepapers
Demystifying Unified Communications
Oct 2012
To achieve UC and other next-generation benefits, companies must build the right foundation. Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of...
Provided by ShoreTel
-
White Papers
Deploying Voice Over IP
Dec 2007
VoIP platforms are becoming an integral component in the corporate telecommunications environment. A well-designed VoIP system can complement an existing TDM PBX environment and gradually replace...
Provided by Dimension Data
-
White Papers
5 Steps to Telecom Transformation for CIO's
Jan 2010
Today's CIO must be a change agent who can do more with less. A holistic viewpoint is essential as the convergence of voice and data casts a dramatic impact on IT organizations. SIP Trunking,...
Provided by ProfitLine
-
White Papers
Compare Top Hosted VoIP Phone Systems From Vendors like Aptela, Packet8 and Covad
Feb 2008
Research the leading hosted PBX systems from major vendors and compare the features and services that are important to you. A new phone system is a critical element of your business. You can't...
Provided by VoIP-News
-
White Papers
Telephony Fundamentals: An Introduction to Basic Telephony Concepts
Nov 2003
As telecommunications has moved from proprietary to open, standards-based systems, advanced voice solutions have grown richer and more cost effective. Several basic telephony concepts are critical...
Provided by Dialogic
-
Whitepapers
Demystifying Unified Communications
Mar 2013
While many organisations have already moved to IP telephony and generated some basic business benefits from network efficiencies, most have not yet taken the next step and achieved the integration...
Provided by ShoreTel/NSC
-
Presentations
Collaboration: Four Case Studies
Sep 2008
Four short case study videos show how different small businesses are using technology to collaborate and succeed. See how 3marketeers Advertising collaborates, serves a global customer base, and...
Provided by Cisco Systems
-
White Papers
Unified Communications: IP Networks, Connecting People Any Time, Any Where
Jun 2009
Business communications in today's work culture is having a significant impact on how companies and people operate. People want information right now, want to share complex applications to...
Provided by Cisco Systems
-
White Papers
Maximizing UPS Availability
Jan 2011
Uninterruptible power systems (UPSs) play a vital role in ensuring IT reliability. As a result, their reliability is a crucial consideration too. Any time a UPS fails, mission-critical electrical...
Provided by Eaton
-
White Papers
SIP Trunking Benefits and Best Practices
Jun 2007
A SIP trunk is a service offered by an ITSP to use SIP to set up communications between an enterprise PBX and the ITSP. A trunk includes multiple voice sessions - as many as the enterprise needs....
Provided by Ingate Systems
-
Webcasts
TechNet Webcast: Nortel CS 1000 IP PBX Integration With Communications Server 2007 (Level 300)
Aug 2007
The presenter of this webcast presents one of the latest and more innovative communication solutions that integrates a Nortel Communications Server (CS) 1000 IP PBX with Microsoft Office...
Provided by Microsoft
-
Presentations
MPC Industries Headquarters Travel with CEO
Jun 2008
MPC Industries is a 52-year old, family-owned manufacturing company with 42 employees, offering plastic injection molding as well as precision machining of both ferrous and non-ferrous alloys...
Provided by Cisco Systems
-
Resource Center
Small Business Phones: The Basics and Beyond
Sep 2008
Hear how small business phones using VoIP, unified messaging, video and other applications can help improve your customer relationships.
Provided by Cisco Systems
-
Whitepapers
Accelerating Unified Communications with an Enterprise-Wide Architecture
Jan 2009
This Yankee Group report defines unified communications, the business drivers, raises awareness of the challenges associated with deployment, and then defines what a new architecture should look...
Provided by Avaya
-
White Papers
Premise IP-PBX Checklist
Jul 2007
This informative research paper will help you understand the crucial questions and the information you need to understand before you buy. Before you sign on the dotted line with a hosted IP PBX...
Provided by Focus.com
-
Presentations
Case Study: Medical Office Increases Productivity with New Communications System
Sep 2008
Watch this short video to see how Dr. Sunita Jayakar's small physician practice implemented a Cisco phone system and reduced time required for appointment reminder calls from four hours to 15...
Provided by Cisco Systems
-
Case Studies
Leading European Tourism and Hotel Management School Pioneers 3Com Security and Voice Solutions to Better Prepare Students
Jan 2009
Founded in 1992, the Estoril Higher Institute for Tourism and Hotel Studies prepares skilled professionals for two overlapping industries vital in Europe - tourism and hospitality. To provide its...
Provided by 3Com
-
Case Studies
3Com Networked Telephony Solution Gives MS Society of Victoria the Ring of Success
Jan 2009
The MS Society of Victoria offers specialist services to people with Multiple Sclerosis (MS), their families, friends and carers around Victoria. Services include: medical, neuropsychology,...
Provided by 3Com
-
Case Studies
3Com Telephony System at Petrus Ltd
Jan 2009
Petrus Technical Supplies Ltd. was generally dissatisfied with its traditional telephony solution. The system was not only prone to faults but was also costly to operate. The company was looking...
Provided by 3Com
-
White Papers
Video Telephony: Completing the Picture of Unified Communications Video Telephony: Completing the Picture of Unified Communications Effectiveness
Jun 2009
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos...
Provided by TANDBERG, now part of Cisco
-
White Papers
Small Business Unified Communications for Dummies
Jan 2009
Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you — whether you're in the office or on the road. With...
Provided by Avaya
-
White Papers
Focus Research: VoIP Call Center Research
Jul 2009
Premise-based IP PBX (Internet Protocol Private Branch eXchange) systems are changing how businesses implement and use their voice communications. IP PBX systems are cheaper and far more capable...
Provided by Focus.com
-
White Papers
True Convergence Demands a Communication Service Provider that Embraces a CustomerCentric Approach
Jul 2009
At the center of the transformation to convergence is the Communication Service Provider. Effective convergence providers, as described in this paper, have designed their convergence solutions to...
Provided by Sprint
-
Case Studies
The City of Milan Is "Easier" Thanks to Citizen Relationship Management Platform
Jun 2009
The City of Milan is an important economic, financial, and creative capital of Italy. The city has a population of about 1.3 million, and it delivers municipal services to more than 3 million...
Provided by Microsoft
-
Case Studies
School District Extends PBX System With Unified Communications Solution
Jun 2008
The Lemon Grove School District, near San Diego, California, includes eight schools with 4,600 students from kindergarten through the eighth grade. The district needed to find an affordable way to...
Provided by Microsoft
-
Case Studies
Utility Company Boosts Productivity, Protects Investment With Unified Communications
May 2009
Empresas Publicas de Medellín (EPM), one of the largest municipally owned utility companies in Colombia, has many offices throughout the state of Antioquia. Employees in different locations often...
Provided by Microsoft
-
Whitepapers
Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times
Aug 2009
Microsoft
Provided by Microsoft
-
Case Studies
Moving 4ward With Unified Communications
Nov 2008
Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications. 4ward employees are highly mobile, and they needed the flexibility to use either their desk...
Provided by Nortel Networks
-
Case Studies
New Communications Capabilities Help Human Rights Campaigners to Help Others
Jul 2008
Amnesty International's Irish Section faced a situation that its main office building was about to undergo an extensive 15-month refurbishment, which meant moving into temporary offices for an...
Provided by Nortel Networks
-
White Papers
Session Initiation Protocol (SIP) Public Switched Telephone Network (PSTN) Call Flows
Dec 2003
This paper contains best current practice examples of Session Initiation Protocol (SIP) call flows showing interworking with the Public Switched Telephone Network (PSTN). Elements in these call...
Provided by Internet Society
-
White Papers
Curve
Jan 2009
Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements....
Provided by NEC
-
White Papers
Voorhees College
Jan 2009
Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere...
Provided by NEC
-
Resource Center
Cash In Your PBX -- Upgrade with Cisco. Gain significant new savings now
Oct 2009
PBX systems and old telephony applications were just not built for today's business needs. They don't scale easily, struggle to support mobility, and are increasingly expensive to maintain. Hang...
Provided by Cisco Systems
-
Research
Top Considerations for a Unified Communications Purchase
Jun 2013
A report from ZK Research provides relevant decision criteria to help organizations make the best Unified communications (UC) decision possible. Unified communications has been a continually...
Provided by Cisco Systems, Inc
-
Whitepapers
Getting Started with Cisco Unified Communications Technologies
Apr 2013
The shift from traditional telephony, based on circuits, to Unified Communications (or VoIP) began a number of years ago and continues to dominate the voice landscape today. While simply learning...
Provided by Global Knowledge
-
Whitepapers
Demystifying Unified Communications
Mar 2013
While many organisations have already moved to IP telephony and generated some basic business benefits from network efficiencies, most have not yet taken the next step and achieved the integration...
Provided by ShoreTel/NSC
-
Whitepapers
ShoreTel and NSC
Mar 2013
NSC is currently ShoreTel's only national Gold Partner in Australia, and has nearly 50 clients using ShoreTel solutions today, comprising more than 9000 endpoints and over 150 sites under...
Provided by ShoreTel/NSC
-
Whitepapers
Reliable Wireless Communication Architecture for Sensitive Environment
Mar 2012
In wireless network, it is difficult to provide reliability, especially in sensitive environment where interference and intermittent delay in transmission of packets are highly risky. This paper...
Provided by International Journal of Communications and Engineering
-
Whitepapers
Developing of Embedded Gadget Used to Interact With IP-PBX
Nov 2012
This paper is aimed at implementing IP-PBX based communication system. Today the increased internet has encouraged making the maximum utilization of features provided by the internet. Embedded...
Provided by International Journal of Emerging Technology and Advanced Engineering (IJETAE)
-
Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Whitepapers
Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center
Nov 2011
Contact center is complex communication system which arises as upgrade of private branch Exchange and offers integrated system for communication with customers whether by telephone call, e-mail or...
Provided by Slovak University of Agriculture
-
Whitepapers
Unified Communications WP - Cisco or Microsoft?
Jun 2012
Unified communications is critical for remote working, collaboration, and cost savings. With an increased demand for mobility, which solution is best? See how a 2012 survey of purchasers and...
Provided by Cisco
-
Whitepapers
Forrester: Meet Mobility & Video Demands with UC
Jul 2012
IT managers know the benefits of unified communications (UC) - but where, when, and how much should they invest and deploy? Forrester explores how IT managers can expand UC capabilities with smart...
Provided by Cisco
-
Whitepapers
Rapid Spanning Tree Protocol (RSTP) Deployment Guidelines for Converged Networks - Revision 01
Aug 2009
This paper was written to help business partners and systems engineers with configuring Rapid Spanning Tree Protocol (RSTP) loop avoidance for converged networks. This configuration can be...
Provided by Extreme Networks
-
Webcasts
MariaDB, the Backward Compatible Branch of MySQL(R) Database Server
Jul 2012
In this webcast, the presenter explains about new features added in the first GA release of MariaDB 5.1, such as additional Storage Engines (Maria, PBXT, XtraDB, FederatedX), faster complex...
Provided by Oleksiy Kovyrin
-
Case Studies
World Wide Technology Enhances District-Wide Communications With Unified Communications
Feb 2010
The Rockwood School District is the largest public school system in St. Louis County, Missouri, serving more than 22,000 students across 29 schools. With an aging and expensive-to-maintain PBX at...
Provided by World Wide Packets
-
Webcasts
Cisco TelePresence Management Suite Extension for Microsoft Exchange (TMSXE 3.0)
Jul 2012
In this webcast, the presenter going to provides an overview about Tele-Presence Management. The presenter also explains how to properly install the Cisco Tele-presence Management Suite Extension...
Provided by Cisco Systems
-
Webcasts
Cisco Smart CallConnector
Jul 2012
In this webcast, the presenter going to provides an overview about Cisco Smart CallConnector. The presenter also explains how to properly install the Cisco CallConnector solution that includes...
Provided by Cisco Systems
-
Whitepapers
SIP Trunks - Benefits and Best Practices
Oct 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits -...
Provided by ShoreTel
-
Whitepapers
Demystifying Unified Communications
Oct 2012
To achieve UC and other next-generation benefits, companies must build the right foundation. Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of...
Provided by ShoreTel
-
Whitepapers
Loss from Legacy: Management challenges of legacy contact center systems
Oct 2012
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty....
Provided by Genesys
-
Whitepapers
Best Practice Tips on Building a Unified Communications Business Case
Aug 2012
Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations...
Provided by ShoreTel
-
Whitepapers
Implementation Using Power Line Communications in Telephone System
Dec 2011
The actual idea of a telephony structure shows a Private Automatic Branch EXchange (PABX) directly controlling a whole communication system. Ringing and caller identification signals, voltage...
Provided by International Journal on Computer Science and Technology (IJCST)
-
Whitepapers
Novel Approach to Resolve Network Security Issues in IPPBX in Converged Architecture
Oct 2010
This paper aims to examine the security issues in the IP-PBX (IP Private Branch Exchange) .The Traces are taken on the live environment using Vendor 'X' CDMA MSC. The traces are also taken at SBC...
Provided by International Journal of Engineering Science and Technology (IJEST)
-
Whitepapers
Improving Messaging and UC System Availability in Three Simple Steps
Jul 2012
Your Unified Communications (UC) environment drives the exchange of information for your business. Whether it's e-mail, instant messaging, web and video conferencing or voice, sharing information...
Provided by Dell Software
-
Case Studies
Griffith Hack : Specialist Australian Intellectual Property Law Firm Improves Productivity by Replacing PBX Phone Systems With Unified Communications Platform
May 2012
Griffith Hack is a specialist Australian Intellectual Property (IP) law firm. They want all staff to be able to quickly locate individual specialists and consult with them wherever they are...
Provided by Microsoft
-
Case Studies
Benenden School: U.K. School Deploys Unified Communications Saving 40 Per Cent on Cost of New PBX
Jun 2012
Leading United Kingdom (U.K) girls school Benenden School needed to replace its Private Branch eXchange (PBX) telephony system. Having considered offers from four different PBX vendors, the school...
Provided by Microsoft
-
Case Studies
Retailer Modernizes Communications
May 2010
Abu Harb is a family-owned business that started as a small grocery store, their challenges are to automate its business processes by introducing centralized applications for finance and human...
Provided by Cisco Systems
-
Case Studies
CNET Networks UK FaxFinder: A Simple, Reliable Fax Solution
Mar 2008
CNET Networks UK is an interactive media company that builds brands for people and the things they are passionate about. Their UK brands focus on business technology, personal technology and...
Provided by Multi-Tech Systems
-
Case Studies
Croatian Automobile Dealership Improves Service and Sales
Nov 2009
AutoZubak challenge is to help callers reach the right person, the first time and meet the needs of a mobile workforce. AutoZubak decided to replace its standalone PBX systems with a centralized...
Provided by Cisco Systems
-
Case Studies
Entertainment Technology Firm Increases Speed of Communications
Jan 2009
Production Resource Group LLC (PRG), which has 22 offices in the United States, Canada, the United Kingdom, and Japan. Being accessible to customers is essential in an industry where months or...
Provided by Cisco Systems
-
Whitepapers
Nemertes Research PilotHouse Awards: IP Telephony
Sep 2011
For the past eight years, independent research firm, Nemertes Research, has surveyed IT professionals for its annual benchmark on IP telephony using notable evaluation criteria. Each year,...
Provided by ShoreTel
-
Whitepapers
Comparison of Avaya and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
Whitepapers
Comparison of Cisco and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
White Papers
VoIP and Beyond: UC's productivity promise
Oct 2011
Combining voice and data networks is hardly news. Yet, some organizations remain tied to private branch exchange (PBX) systems that are nearing their "sell by" date. As communication technologies...
Provided by CDW
-
Whitepapers
Virtualisation strategies using fax over IP and fax gateways
Sep 2011
Computer virtualisation is a revolutionary concept that provides organisations with a powerful, simple and cost-effective alternative to traditional IT infrastructures. This paper discusses the...
Provided by OpenText
-
Whitepapers
Implementing fax over IP in your organisation
Sep 2011
Once voice systems have migrated to VoIP, fax communications are the next logical addition to an IP-based environment. This white paper discusses how fax servers and new fax over IP (FoIP)...
Provided by OpenText
-
Webcasts
Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud
Aug 2011
Download this on-demand Webinar with Customer Management IQ that will address the benefits of moving from an on-premise IVR to a SaaS model and illustrate how a more agile, flexible and...
Provided by ANGEL
-
White Papers
Unified Communications: Delivering New Operational Value
Aug 2011
Unified Communications (UC) is best defined as "communications integrated to optimize business processes." This definition focuses not on the UC technology but on how that UC technology can be...
Provided by LifeSize Communications
-
White Papers
Integration of SDR Cellular Basestations Into Military Telephone Networks
Jun 2010
The Anywave Network-In-a-Box cellular system has been used by military customers to integrate commercial cellular communications into their existing telephone networks. The combination of flexible...
Provided by Vanu
-
Whitepapers
Best Practice Tips on Building a Unified Communications Business Case.
May 2011
Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations...
Provided by ShoreTel
-
Podcasts
Microsoft Align IT: Episode 23: Unified Communications? Simplify Administration by Bringing Everything Together
Dec 2008
In this episode the speaker talk with T Manager from Gerrie Electric and President of Legendcorp on how they came about deploying a Microsoft based Unified Communications solution to replace an...
Provided by Microsoft Corporation
-
White Papers
Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya
Feb 2008
This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors like Shoretel and Fonality....
Provided by VoIP-News
-
White Papers
Unified Communications: Delivering New Operational Value
Aug 2011
Unified Communications (UC) is best defined as "communications integrated to optimize business processes." This definition focuses not on the UC technology but on how that UC technology can be...
Provided by LifeSize Communications
-
Whitepapers
Comparison of Avaya and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
Whitepapers
Comparison of Cisco and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
Whitepapers
SIP Trunks - Benefits and Best Practices
Oct 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits -...
Provided by ShoreTel
-
Whitepapers
Demystifying Unified Communications
Oct 2012
To achieve UC and other next-generation benefits, companies must build the right foundation. Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of...
Provided by ShoreTel
-
White Papers
5 Steps to Telecom Transformation for CIO's
Jan 2010
Today's CIO must be a change agent who can do more with less. A holistic viewpoint is essential as the convergence of voice and data casts a dramatic impact on IT organizations. SIP Trunking,...
Provided by ProfitLine
-
White Papers
Telephony Fundamentals: An Introduction to Basic Telephony Concepts
Nov 2003
As telecommunications has moved from proprietary to open, standards-based systems, advanced voice solutions have grown richer and more cost effective. Several basic telephony concepts are critical...
Provided by Dialogic
-
Case Studies
Leading European Tourism and Hotel Management School Pioneers 3Com Security and Voice Solutions to Better Prepare Students
Jan 2009
Founded in 1992, the Estoril Higher Institute for Tourism and Hotel Studies prepares skilled professionals for two overlapping industries vital in Europe - tourism and hospitality. To provide its...
Provided by 3Com
-
Case Studies
3Com Networked Telephony Solution Gives MS Society of Victoria the Ring of Success
Jan 2009
The MS Society of Victoria offers specialist services to people with Multiple Sclerosis (MS), their families, friends and carers around Victoria. Services include: medical, neuropsychology,...
Provided by 3Com
-
Case Studies
3Com Telephony System at Petrus Ltd
Jan 2009
Petrus Technical Supplies Ltd. was generally dissatisfied with its traditional telephony solution. The system was not only prone to faults but was also costly to operate. The company was looking...
Provided by 3Com
-
White Papers
Video Telephony: Completing the Picture of Unified Communications Video Telephony: Completing the Picture of Unified Communications Effectiveness
Jun 2009
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos...
Provided by TANDBERG, now part of Cisco
-
White Papers
Unified Communications: IP Networks, Connecting People Any Time, Any Where
Jun 2009
Business communications in today's work culture is having a significant impact on how companies and people operate. People want information right now, want to share complex applications to...
Provided by Cisco Systems
-
White Papers
Small Business Unified Communications for Dummies
Jan 2009
Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you — whether you're in the office or on the road. With...
Provided by Avaya
-
Whitepapers
Accelerating Unified Communications with an Enterprise-Wide Architecture
Jan 2009
This Yankee Group report defines unified communications, the business drivers, raises awareness of the challenges associated with deployment, and then defines what a new architecture should look...
Provided by Avaya
-
White Papers
Focus Research: VoIP Call Center Research
Jul 2009
Premise-based IP PBX (Internet Protocol Private Branch eXchange) systems are changing how businesses implement and use their voice communications. IP PBX systems are cheaper and far more capable...
Provided by Focus.com
-
White Papers
True Convergence Demands a Communication Service Provider that Embraces a CustomerCentric Approach
Jul 2009
At the center of the transformation to convergence is the Communication Service Provider. Effective convergence providers, as described in this paper, have designed their convergence solutions to...
Provided by Sprint
-
Case Studies
The City of Milan Is "Easier" Thanks to Citizen Relationship Management Platform
Jun 2009
The City of Milan is an important economic, financial, and creative capital of Italy. The city has a population of about 1.3 million, and it delivers municipal services to more than 3 million...
Provided by Microsoft
-
Case Studies
School District Extends PBX System With Unified Communications Solution
Jun 2008
The Lemon Grove School District, near San Diego, California, includes eight schools with 4,600 students from kindergarten through the eighth grade. The district needed to find an affordable way to...
Provided by Microsoft
-
Case Studies
Utility Company Boosts Productivity, Protects Investment With Unified Communications
May 2009
Empresas Publicas de Medellín (EPM), one of the largest municipally owned utility companies in Colombia, has many offices throughout the state of Antioquia. Employees in different locations often...
Provided by Microsoft
-
Whitepapers
Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times
Aug 2009
Microsoft
Provided by Microsoft
-
Case Studies
Moving 4ward With Unified Communications
Nov 2008
Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications. 4ward employees are highly mobile, and they needed the flexibility to use either their desk...
Provided by Nortel Networks
-
Case Studies
New Communications Capabilities Help Human Rights Campaigners to Help Others
Jul 2008
Amnesty International's Irish Section faced a situation that its main office building was about to undergo an extensive 15-month refurbishment, which meant moving into temporary offices for an...
Provided by Nortel Networks
-
White Papers
Session Initiation Protocol (SIP) Public Switched Telephone Network (PSTN) Call Flows
Dec 2003
This paper contains best current practice examples of Session Initiation Protocol (SIP) call flows showing interworking with the Public Switched Telephone Network (PSTN). Elements in these call...
Provided by Internet Society
-
White Papers
Curve
Jan 2009
Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements....
Provided by NEC
-
White Papers
Voorhees College
Jan 2009
Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere...
Provided by NEC
-
Resource Center
Cash In Your PBX -- Upgrade with Cisco. Gain significant new savings now
Oct 2009
PBX systems and old telephony applications were just not built for today's business needs. They don't scale easily, struggle to support mobility, and are increasingly expensive to maintain. Hang...
Provided by Cisco Systems
-
Webcasts
Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM
Oct 2009
In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing telephony and collaboration...
Provided by IBM
-
Whitepapers
One Line on the bottom line
Sep 2009
Telecommunications costs have never been easy to understand, predict or plan for - and as the business world rushes towards convergence, the picture is becoming even more complicated. This...
Provided by Vodafone
-
Whitepapers
The end of going AWOL
Sep 2009
To get people excited, technology must cut across an entire organisation. This Vodafone white paper explores how unified communications can empower public sector organisations to accelerate their...
Provided by Vodafone
-
White Papers
Windows Phones and Unified Communications
Nov 2009
Are you thinking about unified communications in your business? You need to be. In today's world, two trends are reshaping the way we work: 1) all workers are becoming mobile workers, and 2)...
Provided by Microsoft
-
White Papers
The Compelling Case for Video Telephony in Unified Communications: Why Integrating Video With Telephony Call Control Makes Sense
Mar 2009
Enterprise class video telephony provides the richness of video communications with the ease of making a phone call. To enable video telephony, video endpoints must be able to register with and be...
Provided by Wainhouse Research
-
White Papers
Unified Communications and Your Business: What You Need to Know
Apr 2009
To create a consistent, seamless Unified Communications (UC) experience across your organization, you must first examine your existing infrastructure and business processes to determine what...
Provided by Qwest Communications
-
Webcasts
Extending Lotus Sametime with HD Video
Jan 2010
Many users investing in unified communications solutions have already deployed room video conferencing and require a solution that fully supports and interoperates with those systems. This session...
Provided by IBM
-
White Papers
Learn How to Improve Meetings with VoIP
Feb 2010
Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what...
Provided by Premiere Global Services (PGi)
-
Case Studies
The George Washington University
Feb 2009
The George Washington University (GW) is the largest institution of higher education in the nation's capital. GW's Technology, Operations, and Engineering team is nationally recognized as a leader...
Provided by Avaya
-
Case Studies
Next Generation TV Retailer Relies on Nortel Contact Center for China Market
Nov 2008
The biggest challenge encountered by the Acorn International was how to build a unified platform to handle the large information flows created by it. The platform needs to enable the great variety...
Provided by Nortel Networks
-
Case Studies
Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP
Sep 2009
Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field -...
Provided by Nortel Networks
-
White Papers
The Big 4: Top Considerations in Choosing a VoIP Provider
Apr 2010
When SMBs are looking for new ways to reduce telecom costs, why are more of them turning to voice over IP? VoIP is a market-proven technology using the Internet to carry voice and data traffic on...
Provided by Megapath
-
White Papers
Countdown to Satisfaction: Practical Guidance to Hosted VoIP
Apr 2010
Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced...
Provided by Megapath
