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voip - ip telephony
(1231 results)-
Case Studies
Sirius Computer Solutions Reduces Costs, Boosts Satisfaction Through IP Telephony From IBM and 3Com
Aug 2008
Sirius wanted a unified messaging solution, one that could be centrally managed and support the full range of collaborative applications - email, instant messaging and other Web-based...
Provided by IBM
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Case Studies
Leading European Pulp and Paper Manufacturer Manages Worldwide Office Network With edgeBOX
Jan 2008
The Portucel Soporcel Group occupies a leading position in the international pulp and paper market. It is one of the five largest producers of Uncoated Woodfree Papers (UWF) in Europe. The...
Provided by Critical Links
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Case Studies
Enabling Fixed Mobile Convergence Through Scalable AdvancedTCA Communications Servers
Mar 2008
Getting to Fixed Mobile Convergence (FMC) presents unique challenges to operators. They need ways to develop FMC networks without risking their existing investments. They also need systems that...
Provided by Intel
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Whitepapers
Office Communications Server & The Right Tools: Less Costs, Easy Management
Jan 2009
Your business needs to unify communications for secure, flexible and real-time information exchanges, and to make legal and regulatory compliance easy. Microsoft Office Communications Server 2007...
Provided by Quest Software, now a part of Dell
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White Papers
D-Link VoiceCenter With Microsoft Response Point Delivers a Fully-Featured Business Phone System With Leading-Edge Productivity and Integration Features
Sep 2008
Voice over Internet Protocol (VoIP) telephone systems are replacing conventional analog phone systems at a rapid pace. Initially, VoIP Voice over Internet Protocol (VoIP) telephone systems are...
Provided by D-Link
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White Papers
VoIP Solutions Provide Hard Cost Savings and Future Flexibility for Small Businesses
May 2008
According to analysts, proprietary PBX telephone vendors are phasing out analog systems. Many vendors expect to discontinue hardware sales and support by the end of 2008. Internet Protocol...
Provided by D-Link
-
White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
-
White Papers
IT Analysis - Are SMBs Getting Enough?
Jun 2008
There is plenty of 'Hubbub' in many countries around whether customers are getting the broadband speeds advertised by their Internet Service Providers (ISPs), highlighted again most recently in...
Provided by Quocirca
-
White Papers
IT Analysis - Communications - Unify or Die?
Apr 2008
No, not a prediction for the winner of the next UK Grand National horse race (this year it was 'Comply or Die' who won), but a siren call across the IT and communications industry for 'Unified...
Provided by Quocirca
-
White Papers
Social Democracy With a Guiding Hand
Apr 2008
Social networking, in whatever form it finally decides to adopt, is here to stay. Whether one believe in the blog as a means for an individual to publish their undiluted thoughts on a subject or...
Provided by Quocirca
-
Whitepapers
Six Steps to Reduce Risk and Improve Control over Real-Time Communications
Nov 2008
Is instant messaging (IM) creating risk in your business? IM has become a key channel for business communications, but it's largely unmanaged. You can lose intellectual property and crucial data,...
Provided by Quest Software, now a part of Dell
-
Whitepapers
Compliance and Data Loss Prevention in Unified Communications Solutions
Oct 2008
Unified communications drives collaboration for your business. Whether it's e-mail, instant messaging, web and video conferencing or voice, sharing information keeps your business successful and...
Provided by Quest Software, now a part of Dell
-
White Papers
Managing SIP Traffic With ZXTM
Jul 2008
Voice-over-IP (VoIP) services are converging on SIP and RTP for signaling and real-time media delivery respectively. This paper will introduce the key elements of a SIP network, and describe the...
Provided by Zeus Technology
-
White Papers
Automated Conferencing: User Guide
Feb 2009
Automated conferencing is an easy-to-use audio conferencing solution that does not require an operator, but has the security of a reservation. This paper states the steps to start and join an...
Provided by InterCall
-
White Papers
Direct Event: User Guide
Feb 2009
InterCall's Direct Event conferencing service allows users to take advantage of the scalability and customization of Operator Assisted conferencing combined with the convenience of automated...
Provided by InterCall
-
White Papers
How to Record a Meeting: With Microsoft Office Live Meeting Offered by InterCall
Oct 2007
Office Live Meeting provides a recording feature that lets to capture all keystrokes, slides, and audio of a meeting. After recording a meeting and saving the recording, one can replay it later or...
Provided by InterCall
-
White Papers
InterCall Centers Audio Controls Users Guide
Mar 2008
Using the InterCall Centers suite of services, powered by WebEx, users have the ability to add an InterCall Reservationless-Plus teleconference to the web portion of the meeting. Audio controls...
Provided by InterCall
-
White Papers
InterCall Centers: Audio Controls Release Notes
Apr 2008
Users with an InterCall Reservationless-Plus audio account are able to control their audio conference from within the web interface. This white paper includes a summary of the Audio Controls...
Provided by InterCall
-
Case Studies
Vodafone Portugal 3G Video Contact Center From Collab Builds Upon RADVISION Technology and Partnership
Jan 2009
With the initial launch of its Vodafone Live! with 3G video calling service, Vodafone Portugal wanted to quickly achieve a critical mass of active users, and enlist users to demonstrate the...
Provided by RADVISION
-
White Papers
Seven Key Considerations for Deploying IP Telephony Successfully
Dec 2007
Organisations that do not insist that their implementation partner follow these basic considerations may be setting themselves up for failure. When these basic principles are not followed, the...
Provided by Dimension Data
-
White Papers
Freedom of the Road: Network Optimisation and the Drive to Maximise the Network
Jul 2008
Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of...
Provided by Dimension Data
-
Case Studies
The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential
Nov 2008
Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a...
Provided by Dimension Data
-
Case Studies
"Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence
Mar 2009
UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer....
Provided by Dimension Data
-
Case Studies
Taiwan's Six-Star Fenisia Hotel Delivers Superior In-Room Experience With Datacraft's Converged Communications Solutions
Jan 2008
The new six-star Fenisia Hotel, located at the picturesque Sun Moon Lake in central Taiwan, faces stiff competition from other established luxury hotel properties in the area. Eager to gain a...
Provided by Dimension Data
-
Case Studies
Country Energy - Revitalizing Australia's Utility Communications Infrastructure
Jan 2009
Responsible for delivering safe and reliable power to 1,500 communities throughout New South Wales, Australia's most populous state, Country Energy had a pressing requirement to upgrade severely...
Provided by Twisted Pair Solutions
-
Case Studies
How the U.S. Border Patrol Employs WAVE Unified Communications Software to Deny Access to Illegal Immigrants, Drug Traffickers and Terrorists
Jan 2009
The U.S.-Mexico border is the most frequently crossed - both legally and illegally - international border in the world. Unfortunately, Border Patrol communications systems generally fell short of...
Provided by Twisted Pair Solutions
-
Whitepapers
The Benefits of Computer-Based Audio Conferencing: Reducing Costs, Increasing Convenience, Improving Productivity
Feb 2009
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new Wainhouse Research...
Provided by Citrix Online
-
Case Studies
Tornillo Independent School District Solves Reliability Issues, and Makes Way for VoIP and Web Surveillance With D-Link 10GB Switches and Fiber Uplinks
Nov 2007
When Armando Gonzales interviewed for Tornillo Independent School District's Network Administrator position, the district's network went down while he was in their office. The outdated switching...
Provided by D-Link
-
White Papers
Empirical Evaluation of VoIP Aggregation Over a Fixed WiMAX Testbed
Mar 2008
The WiMAX Reference Network Architecture can be used in point-to-point and point-to-multipoint network topologies, and is suitable for providing last-mile, building-to-building, and residential...
Provided by Association for Computing Machinery
-
Case Studies
Divitas Helps U.S. Carrier Deploy Mobile UC to Businesses Worldwide
Aug 2008
Sawtel - a carrier based in Hartford, Conn. - has a presence in the U.S. as well as 16 emerging countries throughout the world. The company wanted to deploy a Mobile UC solution to help customers...
Provided by DiVitas Networks
-
White Papers
Improving Quality of VoIP Streams Over WiMax
Feb 2008
Real-time services such as VoIP are becoming popular and are major revenue earners for network service providers. These services are no longer confined to the wired domain and are being extended...
Provided by Institute of Electrical and Electronics Engineers
-
Case Studies
OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
Mar 2009
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales...
Provided by Oracle
-
Case Studies
Leading Content Provider Saves $3 Million on Telephony Management and Conferencing
Jan 2009
Lionbridge is a leading provider of language, content, and technology outsourcing services. With more than 4,600 employees in 26 countries, the company wanted to make it easier for employees to...
Provided by Microsoft
-
White Papers
Speakers-on-a-Chip: The Convergence Solution for Audio Entertainment and Voice Communication Peripherals
May 2008
The PC is at the center of the convergence of audio entertainment and voice communication in homes and offices today. In addition to using PCs for surfing the Internet and as productivity tools, a...
Provided by Conexant Systems
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White Papers
White Paper: Automated Sound Quality Estimation
Feb 2009
Sound signal quality estimation acquires the increasing value with the distribution of mobile communications, systems of a synthetic telephony, VoIP and various portable sound recording and sound...
Provided by Sevana Oy
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Case Studies
Prescott Government Departments All Under One Umbrella With Mitel IP
Jun 2008
Prescott was being serviced by 23 separate phone and voice mail systems for its 600 employees and various city buildings and departments, including the airport, police, and fire departments....
Provided by Mitel Networks
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Case Studies
Taridium Case Study: Pharm-Olam International
May 2008
Clinical trials are not conducted in a single location, but rather in multiple locations around the globe. As such, POI has added staff and offices in strategic locations to meet the needs of its...
Provided by taridium
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Case Studies
D-Link Partner the Fulcrum Group Designs Custom, Low-Cost IP-PBX Solutions for Small Businesses With D-Link Switches
Apr 2009
The Fulcrum Group provides networking, security and voice-enabled technology solutions for organizations in the Dallas/Fort Worth area. Fulcrum deliver a complete solution that includes IP PBX...
Provided by D-Link
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White Papers
Business Class 802.11n - Ready to Deploy
Apr 2009
Today's Web applications, IP video streams, VoIP systems and mobile devices are placing more and more demand on wireless networks. Every day, users at hotels, office lobbies, trade show floors,...
Provided by D-Link
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White Papers
Loud and Clear: SMBs Get the Message About Unified Mobile Communications
Jun 2008
Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years the adoption of tools such as mobile phones, wireless...
Provided by Quocirca
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Webcasts
TechWiseTV: Connected Business - Consolidate Communications Infrastructure
Dec 2007
Cisco UC delivers presence information that tells who is available and how they want to be reached, and preference information that lets users decide how they want to communicate and with whom,...
Provided by Cisco Systems
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Webcasts
Provide a Better Customer Experience
Dec 2007
A recent survey shows that 13.3% of calls are abandoned before they are answered - an all time-high and a sizable increase from 5% in 2004. Call centers based on unified communications can provide...
Provided by Cisco Systems
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Webcasts
Supercharge Your Business Processes With Communications
Dec 2007
This webcast shows how the Cisco open systems approach to unified communications lets one easily integrate communications with the business applications to transform the way one do business. The...
Provided by Cisco Systems
-
Webcasts
Remote Control: Full Functionality for the Mobile Worker
Dec 2007
The presenters of this webcast provide demonstrations and implementation guides for the newest Cisco Unified Communications solutions for small and medium-sized businesses. These include Cisco...
Provided by Cisco Systems
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Webcasts
Essentials of Successful VoIP Migration
Dec 2007
Voice over IP (VoIP) is rapidly becoming the norm in network communications for organizations of all sizes because it lowers operational costs, provides greater flexibility and can even transform...
Provided by Cisco Systems
-
Webcasts
Extending Unified Communications to Mobile Workers
Dec 2007
As more employees work outside the office and rely more on mobile communications devices, providing them with the benefits of unified communications on these devices is becoming critically...
Provided by Cisco Systems
-
Webcasts
VoIP Applications: Beyond the Dial Tone
Dec 2007
Converging voice onto data network has its own rewards. Yet, the real payoff from the VoIP investment comes from specialized applications combining voice, data, and video that enable to solve...
Provided by Cisco Systems
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Webcasts
Securing Your Communications Infrastructure
Dec 2007
Safeguarding the unified communications investment from hackers and other network security threats does not have to be complicated. This webcast shows how a systematic approach can protect unified...
Provided by Cisco Systems
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Webcasts
Unleash the Power of Mobility
Dec 2007
Mobility is more than connectivity. It is a smarter way to do business. This webcast discusses trends in the mobility market and provides insights into how to avoid common pitfalls when deploying...
Provided by Cisco Systems
-
White Papers
Leverage Session Control for Sustainable Competitive Advantage
Nov 2007
As the telecom industry migrates towards real-time interactive multimedia communications for fixed and mobile networks, the role of session border controllers will expand in scope and importance....
Provided by Stratus Technologies
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Case Studies
How Cisco IT in India Converged the VoIP and PSTN Infrastructure
Dec 2007
Limited call-center status and IN Exchange helped make communication more convenient for some Cisco employees, but did not resolve the basic and most obvious issue created by the restriction on...
Provided by Cisco Systems
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Case Studies
IP Telephony Case Study: How Cisco IT Merged Voice and Data Engineering Groups
Dec 2007
When Cisco Systems migrated to IP communications, previously separate networking and voice networks converged, along with their respective organizations. Prior to the change, the Cisco IT group...
Provided by Cisco Systems
-
Case Studies
How Cisco Built Survivable Remote Site Telephony Into IT Operations Command Center
Dec 2007
When Cisco converted to an IP telephony network and exchanged its TDM-based PBX switches for Cisco CallManager clusters, the company's mission critical Operations Command Center (OCC) was,...
Provided by Cisco Systems
-
Case Studies
How Cisco IT Migrated to Centralized Call Processing
Dec 2007
When Cisco Systems replaced its traditional PBX systems with Cisco CallManager clusters, employees on campuses worldwide began using Cisco IP phones and Cisco IP SoftPhone software. By...
Provided by Cisco Systems
-
Case Studies
How Cisco Deploys Video Telephony to Employee Desktops
Dec 2007
Communicating with colleagues who are working in other locations is a daily activity for Cisco employees. Although phone calls, e-mails, and instant messaging are used regularly, these methods...
Provided by Cisco Systems
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Case Studies
How Cisco IT Reduced Telecom Costs Through Centralized Invoice Tracking
Dec 2007
Years ago, Cisco was paying more than US$300 million in annual expenses to an increasing number of telecom service providers - with no way for employees and managers to understand or reduce these...
Provided by Cisco Systems
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Case Studies
How Cisco Deploys Videoconferencing for Employee Collaboration
Dec 2007
Cisco Unified Video Advantage brings video telephony to Cisco Unified IP phones, enabling users to add video to their communications experience. This video telephony solution is based on Cisco...
Provided by Cisco Systems
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Case Studies
How Cisco Designed the Collaborative Connected Workplace Environment
Dec 2007
Like most companies, however, Cisco had designed its office space traditionally, under the assumption that employees would work in their own cubicles during regular work hours and needed an...
Provided by Cisco Systems
-
Case Studies
How Cisco Uses Content Network WAN to Produce Live Event for Multiple Locations
Nov 2007
When Cisco Systems had just two days to produce a video event for the global sales force, featuring presenters in various locations, the IT group took advantage of the Cisco WAN and streaming...
Provided by Cisco Systems
-
Case Studies
How Cisco Uses IP Telephony and Wireless Technologies in Brazilian Office
Dec 2007
The Cisco Sao Paulo office has grown very rapidly, from less than 20 people in 1997 to 132 people today. Because of this expansion, the Cisco Workplace Resources group struggled with options for...
Provided by Cisco Systems
-
Case Studies
How Cisco IT Deployed a Laptop-Based IP Telephony Solution
Dec 2007
Mobile employees at Cisco Systems, such as account managers and sales engineers, typically used cell phones to make and receive calls, check voicemail, and dial into conference calls. This posed...
Provided by Cisco Systems
-
Case Studies
Pediatrician's Phone System Enhances Patient Care and Staff Productivity
Dec 2007
A new one-physician office starting with a clean slate needed to maximize patient care, efficiency, and paperless patient record keeping. Sheffield Pediatrics deployed Cisco Smart Business...
Provided by Cisco Systems
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White Papers
The IP Telephony / VoIP Business Case
Oct 2007
Eventually, IP Telephony will affect the organization's communications infrastructure. Equipment manufactures are no longer making investments in traditional PBX technology. Over time,...
Provided by Ryson Internetworking
-
Case Studies
Sanofi-Aventis Looks to Unified Communications for Secure Collaboration
Oct 2007
Sanofi-Aventis is one of the world's leading pharmaceutical companies. With 100,000 employees, global communication is a challenging, yet essential, part of the company's product development. In...
Provided by Microsoft
-
Case Studies
Car Maker Turns to Unified Communications to Support Flexible Working Environment
Nov 2007
The "New way of working" initiative at car manufacturer Renault encourages and supports a better work/life balance for its employees. The company wanted to strengthen its new, more flexible...
Provided by Microsoft
-
Case Studies
Energy Provider Improving Total Cost of Ownership With Unified Communications
Dec 2007
Enbridge is a leader in energy delivery in North America, and through its Liquids Pipelines segment, it operates the largest crude oil and liquids pipeline system in the world. Traditionally,...
Provided by Microsoft
-
Case Studies
Communications Provider Expects to Improve Productivity, Reduce Costs With VoIP Solution
Dec 2007
As Canada's largest telecommunications company, Bell wants to create a more integrated, easy-to-navigate, and cost-efficient real-time communications environment for its workers. The initial...
Provided by Microsoft
-
White Papers
Dramatically Improve your Business Communications
Feb 2008
Discover how with free Nemertes report.
Provided by Avaya
-
White Papers
Ready to reap the benefits of Unified Communications?
Feb 2008
Learn more, free Lippis Report download.
Provided by Avaya
-
Downloads
VoIP Visibility, Management and Control (Podcast)
Jan 2008
Download this Packeteer Webcast in podcast format! Voice over Internet Protocol, or VoIP, is fast becoming a key communication tool in the enterprise, as more legacy PBXs are converted to IP...
Provided by Packeteer
-
White Papers
Compare Top Hosted VoIP Phone Systems From Vendors like Aptela, Packet8 and Covad
Feb 2008
Research the leading hosted PBX systems from major vendors and compare the features and services that are important to you. A new phone system is a critical element of your business. You can't...
Provided by VoIP-News
-
White Papers
Hosted IP PBX Buyer's Guide
Jan 2008
Learn what an IP PBX system can do for you and better understand what issues you should consider during the decision-making process.
Provided by VoIP-News
-
White Papers
Nemertes Research: The Business Case for Voice over IP
Apr 2007
VoIP clearly is a critical and common application at the vast majority of organizations. As companies start or continue their VoIP deployments, they must consider each vendor's price relative to...
Provided by Avaya
-
White Papers
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
Jul 2007
If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for your specific business...
Provided by Avaya
-
White Papers
Call-Center Buyer's Guide
Dec 2007
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as...
Provided by VoIP-News
-
White Papers
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
Aug 2007
Tips and tricks to help PBX users optimize their business phone setup. This article serves as the first step to understanding your PBX and maximizing your company's productivity using an IP PBX....
Provided by VoIP-News
-
White Papers
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
Oct 2007
These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Catalyst Switches. The AutoQoS features provide QoS service for the Avaya S87xx...
Provided by Avaya
-
White Papers
Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0
Sep 2007
These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services (SES)...
Provided by Avaya
-
White Papers
Magic Quadrant for Unified Communications, 2007
Aug 2007
Unified Communications (UC) offer the ability to significantly improve how individuals, groups and companies interact and perform. UC enables multiple communication channels to be coordinated. In...
Provided by Gartner
-
White Papers
Unified Communications: What, Why and How? - What Value Can Unified Communications Bring to Your Enterprise?
May 2007
Unified communications has the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of...
Provided by Nemertes Research
-
White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
-
White Papers
IT Analysis - Are SMBs Getting Enough?
Jun 2008
There is plenty of 'Hubbub' in many countries around whether customers are getting the broadband speeds advertised by their Internet Service Providers (ISPs), highlighted again most recently in...
Provided by Quocirca
-
White Papers
IT Analysis - Communications - Unify or Die?
Apr 2008
No, not a prediction for the winner of the next UK Grand National horse race (this year it was 'Comply or Die' who won), but a siren call across the IT and communications industry for 'Unified...
Provided by Quocirca
-
White Papers
Social Democracy With a Guiding Hand
Apr 2008
Social networking, in whatever form it finally decides to adopt, is here to stay. Whether one believe in the blog as a means for an individual to publish their undiluted thoughts on a subject or...
Provided by Quocirca
-
Whitepapers
Six Steps to Reduce Risk and Improve Control over Real-Time Communications
Nov 2008
Is instant messaging (IM) creating risk in your business? IM has become a key channel for business communications, but it's largely unmanaged. You can lose intellectual property and crucial data,...
Provided by Quest Software, now a part of Dell
-
Whitepapers
Compliance and Data Loss Prevention in Unified Communications Solutions
Oct 2008
Unified communications drives collaboration for your business. Whether it's e-mail, instant messaging, web and video conferencing or voice, sharing information keeps your business successful and...
Provided by Quest Software, now a part of Dell
-
White Papers
Managing SIP Traffic With ZXTM
Jul 2008
Voice-over-IP (VoIP) services are converging on SIP and RTP for signaling and real-time media delivery respectively. This paper will introduce the key elements of a SIP network, and describe the...
Provided by Zeus Technology
-
White Papers
Automated Conferencing: User Guide
Feb 2009
Automated conferencing is an easy-to-use audio conferencing solution that does not require an operator, but has the security of a reservation. This paper states the steps to start and join an...
Provided by InterCall
-
White Papers
Direct Event: User Guide
Feb 2009
InterCall's Direct Event conferencing service allows users to take advantage of the scalability and customization of Operator Assisted conferencing combined with the convenience of automated...
Provided by InterCall
-
White Papers
How to Record a Meeting: With Microsoft Office Live Meeting Offered by InterCall
Oct 2007
Office Live Meeting provides a recording feature that lets to capture all keystrokes, slides, and audio of a meeting. After recording a meeting and saving the recording, one can replay it later or...
Provided by InterCall
-
White Papers
InterCall Centers Audio Controls Users Guide
Mar 2008
Using the InterCall Centers suite of services, powered by WebEx, users have the ability to add an InterCall Reservationless-Plus teleconference to the web portion of the meeting. Audio controls...
Provided by InterCall
-
White Papers
InterCall Centers: Audio Controls Release Notes
Apr 2008
Users with an InterCall Reservationless-Plus audio account are able to control their audio conference from within the web interface. This white paper includes a summary of the Audio Controls...
Provided by InterCall
-
Case Studies
Vodafone Portugal 3G Video Contact Center From Collab Builds Upon RADVISION Technology and Partnership
Jan 2009
With the initial launch of its Vodafone Live! with 3G video calling service, Vodafone Portugal wanted to quickly achieve a critical mass of active users, and enlist users to demonstrate the...
Provided by RADVISION
-
White Papers
Deploying Voice Over IP
Dec 2007
VoIP platforms are becoming an integral component in the corporate telecommunications environment. A well-designed VoIP system can complement an existing TDM PBX environment and gradually replace...
Provided by Dimension Data
-
White Papers
Securing IP Telephony - Can You Hear Me Now?
Dec 2007
When considering an investment in IP Telephony, the more planning and analysis done up front, the less problems during and after the deployment. An infrastructure assessment and risk assessment...
Provided by Dimension Data
-
White Papers
Seven Key Considerations for Deploying IP Telephony Successfully
Dec 2007
Organisations that do not insist that their implementation partner follow these basic considerations may be setting themselves up for failure. When these basic principles are not followed, the...
Provided by Dimension Data
-
White Papers
Freedom of the Road: Network Optimisation and the Drive to Maximise the Network
Jul 2008
Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of...
Provided by Dimension Data
-
Case Studies
The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential
Nov 2008
Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a...
Provided by Dimension Data
-
Case Studies
"Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence
Mar 2009
UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer....
Provided by Dimension Data
-
Case Studies
Taiwan's Six-Star Fenisia Hotel Delivers Superior In-Room Experience With Datacraft's Converged Communications Solutions
Jan 2008
The new six-star Fenisia Hotel, located at the picturesque Sun Moon Lake in central Taiwan, faces stiff competition from other established luxury hotel properties in the area. Eager to gain a...
Provided by Dimension Data
-
Case Studies
Country Energy - Revitalizing Australia's Utility Communications Infrastructure
Jan 2009
Responsible for delivering safe and reliable power to 1,500 communities throughout New South Wales, Australia's most populous state, Country Energy had a pressing requirement to upgrade severely...
Provided by Twisted Pair Solutions
-
Case Studies
How the U.S. Border Patrol Employs WAVE Unified Communications Software to Deny Access to Illegal Immigrants, Drug Traffickers and Terrorists
Jan 2009
The U.S.-Mexico border is the most frequently crossed - both legally and illegally - international border in the world. Unfortunately, Border Patrol communications systems generally fell short of...
Provided by Twisted Pair Solutions
-
Whitepapers
The Benefits of Computer-Based Audio Conferencing: Reducing Costs, Increasing Convenience, Improving Productivity
Feb 2009
Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new Wainhouse Research...
Provided by Citrix Online
-
Case Studies
Tornillo Independent School District Solves Reliability Issues, and Makes Way for VoIP and Web Surveillance With D-Link 10GB Switches and Fiber Uplinks
Nov 2007
When Armando Gonzales interviewed for Tornillo Independent School District's Network Administrator position, the district's network went down while he was in their office. The outdated switching...
Provided by D-Link
-
White Papers
Empirical Evaluation of VoIP Aggregation Over a Fixed WiMAX Testbed
Mar 2008
The WiMAX Reference Network Architecture can be used in point-to-point and point-to-multipoint network topologies, and is suitable for providing last-mile, building-to-building, and residential...
Provided by Association for Computing Machinery
-
Case Studies
Divitas Helps U.S. Carrier Deploy Mobile UC to Businesses Worldwide
Aug 2008
Sawtel - a carrier based in Hartford, Conn. - has a presence in the U.S. as well as 16 emerging countries throughout the world. The company wanted to deploy a Mobile UC solution to help customers...
Provided by DiVitas Networks
-
White Papers
Improving Quality of VoIP Streams Over WiMax
Feb 2008
Real-time services such as VoIP are becoming popular and are major revenue earners for network service providers. These services are no longer confined to the wired domain and are being extended...
Provided by Institute of Electrical and Electronics Engineers
-
Case Studies
OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
Mar 2009
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales...
Provided by Oracle
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Case Studies
Leading Content Provider Saves $3 Million on Telephony Management and Conferencing
Jan 2009
Lionbridge is a leading provider of language, content, and technology outsourcing services. With more than 4,600 employees in 26 countries, the company wanted to make it easier for employees to...
Provided by Microsoft
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White Papers
Speakers-on-a-Chip: The Convergence Solution for Audio Entertainment and Voice Communication Peripherals
May 2008
The PC is at the center of the convergence of audio entertainment and voice communication in homes and offices today. In addition to using PCs for surfing the Internet and as productivity tools, a...
Provided by Conexant Systems
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White Papers
White Paper: Automated Sound Quality Estimation
Feb 2009
Sound signal quality estimation acquires the increasing value with the distribution of mobile communications, systems of a synthetic telephony, VoIP and various portable sound recording and sound...
Provided by Sevana Oy
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Case Studies
Prescott Government Departments All Under One Umbrella With Mitel IP
Jun 2008
Prescott was being serviced by 23 separate phone and voice mail systems for its 600 employees and various city buildings and departments, including the airport, police, and fire departments....
Provided by Mitel Networks
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Case Studies
Taridium Case Study: Pharm-Olam International
May 2008
Clinical trials are not conducted in a single location, but rather in multiple locations around the globe. As such, POI has added staff and offices in strategic locations to meet the needs of its...
Provided by taridium
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Case Studies
D-Link Partner the Fulcrum Group Designs Custom, Low-Cost IP-PBX Solutions for Small Businesses With D-Link Switches
Apr 2009
The Fulcrum Group provides networking, security and voice-enabled technology solutions for organizations in the Dallas/Fort Worth area. Fulcrum deliver a complete solution that includes IP PBX...
Provided by D-Link
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White Papers
Business Class 802.11n - Ready to Deploy
Apr 2009
Today's Web applications, IP video streams, VoIP systems and mobile devices are placing more and more demand on wireless networks. Every day, users at hotels, office lobbies, trade show floors,...
Provided by D-Link
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White Papers
Loud and Clear: SMBs Get the Message About Unified Mobile Communications
Jun 2008
Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years the adoption of tools such as mobile phones, wireless...
Provided by Quocirca
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White Papers
The IP That Is Strangling Voice Over IP
May 2009
Voice over IP (VoIP) has been a hot topic in the telecom arena for many years. But its progress into the telecom market has been far slower than originally expected...in the US, that is. VoIP has...
Provided by Nerac
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White Papers
Unified Workflows With the OLIVE - Sametime Integration Plug-In
Apr 2009
Known as Unified Communications, the trend to simplify and integrate all forms of communications in business has become mainstream. IBM has publicly committed to investing $1 billion in its...
Provided by Forterra Systems
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Downloads
Learn how you can cut costs, save time and minimize carbon emissions with Polycom's ROI calculator
May 2009
Polycom's innovative solutions give an almost immediate return on investment. In uncertain times and with pressure on travel budgets, companies are saving thousands by cutting down on travel for...
Provided by Polycom
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Webcasts
IT Manager Webcast: Platform Solution Blueprints: Unified Communications (Level 200)
May 2009
The presenter of this webcast will illustrate how Microsoft Unified Communications simplifies access to information. The presenter of this webcast shows how context, relevance, and immediacy help...
Provided by Microsoft
