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voip - ip telephony
(1225 results)-
White Papers
Improving the Quality of Communications With Packet Loss Concealment
Sep 2008
In digital transmission of speech and audio signals, lost or corrupted frames and packets can severely degrade audio quality at the receiver. A special technique known as Packet Loss Concealment...
Provided by Broadcom
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White Papers
Softspeak: Making VoIP Play Well in Existing 802.11 Deployments
Feb 2009
Voice over IP (VoIP) in 802.11 Wireless Networks (WiFi) is an attractive alternative to cellular wireless telephony. Unfortunately, VoIP traffic is well known to make inefficient use of such...
Provided by University of California
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Case Studies
NLoS Wireless Solution Connects Resort Sites Even in Icy Winter Conditions
Nov 2008
Wintergreen is an 11,000-acre, four-season, family resort located 45 miles (72 km) southwest of Charlottesville. Wintergreen wanted to connect the spa and upper golf course to the application...
Provided by Motorola
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Case Studies
Consulting Firm Enhances Work-Life Balance With Unified Communications
Nov 2009
A desire to deliver the best outcomes for its clients and provide a manageable work-life balance for employees drove A.T. Kearney to provide its consultants with tools to develop and maintain...
Provided by Microsoft
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White Papers
SIP Trunking: The What, How and Why
Jul 2009
Session Initiation Protocol (SIP) has emerged as the universal blueprint for IP Telephony and unified communications in general. By supporting a wide range of media sessions, SIP allows users to...
Provided by Nortel Networks
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White Papers
Unified Communications for Hospitality: Creating an Unforgettable Guest Experience
Nov 2007
Today's Hyperconnected traveler is accustomed to getting anytime, anywhere access to information and services - which makes meeting her every need all the more important at hotel. Being able to...
Provided by Nortel Networks
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White Papers
911 - Where's Your Emergency?
Nov 2008
What if one is a teleworker calling from laptop VoIP client and one is not in office? Will emergency call go to the correct Public Safety Answering Point (PSAP)? Can emergency teams find one ?...
Provided by Nortel Networks
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White Papers
A Fast Handoff Using State Information in Mobile VoIP Environment
Jan 2009
Recent growth of the wireless Internet provides various multimedia services including video, audio, and voice. Especially, the VoIP has been become an important technology supporting transmission...
Provided by Soongsil University
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White Papers
VoIP to 20 kHz: Codec Choices for High Definition Voice Telephony
Jul 2008
As Voice over IP (VoIP) becomes more and more prevalent throughout business and personal communications, it's important to understand the full potential of this technology and how it can...
Provided by Polycom
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Webcasts
IT Manager Webcast: Technical Talks With Tim Vander Kooi: Integrated Communications (Level 200)
Dec 2009
Employees in the organization want access to information and people regardless of what device they use; the ability to instantly see the status of colleagues and chat with them is a business...
Provided by Microsoft
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Webcasts
Momentum Webcast: The Future of Business Productivity (Level 100)
Dec 2009
Unified Communications and Collaboration platform provides seamless user experience, increases efficiency and saves cost for businesses. The attendee of this webcast will discover how Microsoft...
Provided by Microsoft
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White Papers
Connecting to Better Customer Service
Jan 2010
Less than a third of surveyed IT executives believe their companies are "highly effective" at adapting to changing customer needs and priorities. Businesses that build a robust voice and data...
Provided by Qwest Communications
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White Papers
Unified Communications and Your Business: What You Need to Know
Apr 2009
To create a consistent, seamless Unified Communications (UC) experience across your organization, you must first examine your existing infrastructure and business processes to determine what...
Provided by Qwest Communications
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White Papers
IP Multimedia Subsystem: IMS - Overview and Applications
Jul 2004
This white paper presents an overview of the IP Multimedia Subsystem (IMS), provides examples of various services that this new environment can offer to end users, and outlines the benefits of IMS...
Provided by 3G Americas
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Webcasts
Extending Lotus Sametime with HD Video
Jan 2010
Many users investing in unified communications solutions have already deployed room video conferencing and require a solution that fully supports and interoperates with those systems. This session...
Provided by IBM
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White Papers
Monitoring VoIP With Cisco Network Analysis Module
Mar 2009
In today's complex multimedia networks, the ability to measure the quality experienced by end users is critical. By providing visibility into the quality of VoIP traffic, NAM 4.0 significantly...
Provided by Cisco Systems
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White Papers
Monetization of the IP Video Opportunity: Cisco and Anystream Enable New Business Models
Jan 2009
Cisco and Anystream together provide a full end-to-end Internet streaming solution that enables service providers to quickly and efficiently develop a strong web presence and deliver a new...
Provided by Cisco Systems
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White Papers
Configuring and Troubleshooting VoIP Monitoring
Mar 2009
Cisco software products for IP contact centers have the ability to silently monitor and record calls between contact center agents and customers. The configuration of various network components...
Provided by Cisco Systems
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White Papers
Seamless Roaming for Enterprises
Oct 2008
Mobile intelligent roaming allows mobile users to seamlessly transfer calls and extend advanced unified communication and business applications from the WLAN to a cellular network and back again....
Provided by Cisco Systems
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White Papers
Generate a Key for AES Using Biometric for VoIP Network Security
Mar 2009
This paper proposed a Biometric-Crypto system which generates a cryptographic key from the fingerprints for Encrypting and decrypting the voice data packets for VoIP Security. If VoIP packets...
Provided by Journal of Theoretical and Applied Information Technology
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White Papers
A VoIP Traffic Monitoring System Based on NetFlow v9
Mar 2009
With the development of VoIP (Voice over IP) service, new security threats are expected to be appeared. However, existing IP network security solutions cannot detect new VoIP specified network...
Provided by Korea Information Security Agency
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White Papers
VoIP Security - Methodology and Results
Jul 2007
As VoIP products and services increase in popularity and as the "Convergence" buzzword is used as the major selling point, it's time that the impact of such convergence and other VoIP security...
Provided by Next Generation Security Software
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White Papers
A Survey of Voice Over IP Security Research
Sep 2009
It presents a survey of Voice over IP security research. Its goal is to provide a roadmap for researchers seeking to understand existing capabilities and, and to identify gaps in addressing the...
Provided by Symantec
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White Papers
Security Analysis of an IP Phone: Cisco 7960G
Nov 2008
IP phones are an essential component of any VoIP infrastructure. The hardware constraints and newness of these devices, as compared to mature desktop or server systems, lead to software...
Provided by Georgia Institute of Technology
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White Papers
Third Generation (3G) Wireless White Paper
Mar 2000
This white paper presents an overview of current technology trends in the wireless technology market, a historical overview of the evolving wireless technologies and an examination of how the...
Provided by Continuous Computing
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White Papers
9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network
Jan 2010
Enterprise IP telephony proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, to improve productivity and not only that....
Provided by BCS-IT
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White Papers
Nemertes: Optimizing WAN Optimization
Dec 2009
Voice Over IP (VoIP), voice and video conferencing, and collaboration tools are sweeping through organizations, while Software as a Service (SaaS) is shifting the place where optimization (and...
Provided by Blue Coat Systems
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White Papers
Moving toward unified communications:Pave the way for the future with Adobe® Acrobat® Connect™ Pro 7.5
Sep 2009
The Unified Communication (UC) vision will benefit marketing professionals by making it easier to communicate, collaborate and provide rich interactive experiences for their customers and...
Provided by Adobe Systems
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White Papers
Targeting VOIP
Oct 2008
As more and more companies move towards a full scale replacement of conventional PSTN phones with a VOIP infrastructure, there is an increased incentive for malicious individuals to break into the...
Provided by Information Risk Management
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White Papers
Enterasys Converged Networks: Deploying, Optimizing, and Securing a Network for Unified Communications
Jul 2008
Deployments of converged voice/video/data communications are increasing as new applications support interactive business communications anytime, anywhere over wired and wireless networks. This...
Provided by Enterasys Networks
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Case Studies
Credit Union Saves $225,000 Annually, Boosts Collaboration With Unified Communications
Dec 2009
HarborOne, a leading credit union, balked at the growing expense of bringing branch managers and others to headquarters for weekly meetings and training that kept them from servicing customers....
Provided by Microsoft
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Case Studies
Resilient Networks From 3Com Support Provision of First-Class Advanced Education for Pupils at ULT Academies Across the UK
Aug 2009
ULT required a layered core-to-edge LAN offering a high level of resilience and able to support both wireless and Voice over Internet Protocol (VoIP). The network needed to support the existing...
Provided by 3Com
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Case Studies
Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications
Apr 2009
The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals...
Provided by Avaya
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Case Studies
AAA New York Shifts Membership Services Into High Gear With Avaya Services
Mar 2009
AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of...
Provided by Avaya
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White Papers
IP Telephony Basics
Feb 1999
The Internet is a worldwide network of computer networks. Computers can send messages to each other via the Internet (email is the most familiar example). However, audio can also be digitized and...
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White Papers
Learn How to Improve Meetings with VoIP
Feb 2010
Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what...
Provided by Premiere Global Services (PGi)
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Resource Center
Gaining Competitive Advantage with VoIP for Business
Aug 2005
Today businesses are deploying Voice over Internet Protocol (VoIP) solutions to achieve competitive advantage, improve employee productivity, and lower services costs. VoIP can combine voice with...
Provided by Intel
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White Papers
Best Practices for Next-Generation IP Address Management
Nov 2005
This white paper provides IT professionals a guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. These best...
Provided by International Network Services
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Whitepapers
Integrating Communication Services
Dec 2008
The need for communication services which span multiple communication technologies is growing. Communication services are being developed in three areas: in the public switched telephony networks...
Provided by Hewlett-Packard (HP)
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Case Studies
Leverages HP Software and Solutions to Create Telephony Over IP Solution for Enterprise Segment
Dec 2009
In its country's consumer telecommunications market, Wind, Italy has proven its leadership capabilities: the company is currently the third-largest mobile phone services provider in Italy. Wind,...
Provided by Hewlett-Packard (HP)
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Whitepapers
A Trusted Third Party Based Lawful Interception Model for VoIP
Aug 2012
Lawful Interception is a very basic method used by the Law Enforcement Agency (LEA) all over the world for identifying criminal act and actors by monitoring telecommunication network. It plays an...
Provided by International Journal of Computer Science and Telecommunications
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Whitepapers
Detection of Intruders and Flooding in VoIP Using IDS, Jacobson Fast and Hellinger Distance Algorithms
Aug 2012
VoIP services are becoming increasingly a big competition to existing telephony services (PSTN). Hence, the need arises to protect VoIP services from all kinds of attacks that target network...
Provided by IOSR Journal of Engineering
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Whitepapers
Design of Internet Phone (VoIP) for Voice Security using the VPN
Oct 2007
The VoIP (Voice over IP) has been worldwide used and already put to practical use in many fields. However, it is needed to ensure secret of VoIP call in a special situation. It is relatively...
Provided by Science and Development Network (SciDev.Net)
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Whitepapers
A Trace-Based Feasibility Study of Infrastructure-Less VoIP
Jun 2012
Voice over IP (VoIP) is one of the most popular Internet applications. Many VoIP protocols (e.g. SIP) are based on a central-server scheme in which a caller needs to query the central server first...
Provided by National Cheng Kung University
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Whitepapers
Speech Acts-Enhanced SIP Communication
Sep 2012
In workplaces, phone calls constitute a very common way of communication. However, the callee typically has no means to know what the caller wants to talk about. This can be counterproductive if...
Provided by Science and Development Network (SciDev.Net)
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Whitepapers
Genesys SIP - Empowering Enterprise-wide Customer Service
Oct 2012
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to...
Provided by Genesys
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Whitepapers
Impact of the Primary Resource Occupancy Information on the Performance of Cognitive Radio Networks With VoIP Traffic
Jun 2012
In this paper, the relevance of considering the primary network resource occupancy information on the admission criterion of new secondary VoIP sessions in Cognitive Radio Networks (CRNs) is...
Provided by ICST
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Whitepapers
Loss from Legacy: Management challenges of legacy contact center systems
Oct 2012
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty....
Provided by Genesys
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Whitepapers
Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center
Oct 2012
The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for...
Provided by Genesys
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Whitepapers
IP Telephony over Mobile Ad hoc Networks: Joint Routing and Playout Buffering
Apr 2008
The last few years have been characterized by a rapidly growing market share of Voice over IP (VoIP) providers against traditional voice service operators, thanks to the low-cost of the...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Hash Tree Based Authentication Scheme in SIP Applications
Apr 2008
Being one of the leading signaling protocols of VoIP applications, SIP protocol becomes popular in IP-based multimedia services, and securing SIP has become a priority. In this paper, the authors...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Solution for Partial Video Voice Over IP Session Transfer and Retrieval
Sep 2011
Ubiquitous digital devices with rich media processing and networking capabilities open an avenue for enriching user experiences, especially in video voice over IP communication sessions because a...
Provided by Institut Telecom
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Whitepapers
VISOR: VoIP Security Using Reputation
Apr 2008
Voice over IP (VoIP) is an important step in communications. Along with the benefits of VoIP, such as high efficiency and low cost, come security challenges. Allowing access to the voice...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Improving ertPS Grant Allocation for VoIP Traffic in Silence Duration
May 2012
This paper proposes a new uplink scheduling algorithm that can increase the uplink VoIP user capacity for ertPS scheduling in 802.16e networks. This algorithm solves the problems of uplink...
Provided by International Journal of Information and Electronics Engineering
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Whitepapers
Performance Analysis of Interleaving Scheme in Wideband VoIP System Under Different Strategic Conditions
Jul 2012
In Voice over Internet Protocol (VoIP) system, the speech signal is degraded when passed through the network layers. The speech signal is processed through the best effort policy based IP network,...
Provided by Science and Development Network (SciDev.Net)
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Whitepapers
Efficient Search Algorithms in the Presence of Measurement Uncertainty
Apr 2008
In this paper, the authors study the problem of efficient resource selection in real-time distributed systems. Specifically, they study how a client in the presence of measurement uncertainty can...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Downlink Performance for Mixed Web/VoIP Traffic in 1xEVDO Revision a Networks
Apr 2008
Current 3G cellular networks, such as those based on 1xEVDO Revision A, have several mechanisms to provide Quality of Service (QoS) to network applications. In this paper, the authors investigate...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
An Adaptive Packet Dropping Algorithm for Improved VoIP Quality at ADSL-Subscribers
Apr 2008
Delay is one of the most important parameters of VoIP which can significantly impact the voice quality. When crossing an ADSL downlink, a VoIP application has to contend for the bandwidth with...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Securing Micropayment Transactions Over Session Initiation Protocol
Sep 2009
Session Initiation Protocol (SIP) is gaining more acceptability as a standard for Voice over IP (VoIP). Several payment protocols were proposed for SIP. However, they lack necessary security...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Effective Placement and Selection Approaches for Network Services
Jan 2012
Network services are provided by means of dedicated service gateways, through which traffic flows are directed service placement problem, which takes into account traffic engineering...
Provided by International Journal of Engineering Trends and Technology
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Whitepapers
A Novel Service-Oriented Routing Algorithm for Wireless Mesh Network
Sep 2008
Wireless Mesh Network (WMN) is a promising technology that can provide cost-effective solutions to cover a rather large area. Despite this important feature, the future generation of WMNs needs to...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
DVoIP: Dynamic Voice-Over-Ip Transformations for Quality of Service in Bandwidth Constrained Environments
Sep 2008
Voice-over-IP (VoIP) call streams suffer from poor quality when the available bandwidth drops below the minimum requirements for the call. Dynamic VoIP (DVoIP) improves quality by performing...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Automated Discovery of Information Services in Heterogeneous Distributed Networks
Oct 2008
The Global Information Grid (GIG) will be comprised of collections of different Service Capability Domains (SCDs). Each SCD offers a set of information services, such as Voice over IP (VoIP),...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
An Analytical Study of Precedence and QoE for Voice Service in Degraded IP Networks
Sep 2008
The performance evaluation of mechanisms that can support precedence and pre-emption in a converged IP infrastructure is a challenging task. This paper provides approximate analysis to investigate...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Analysis of VoIP Traffic With Multiple Packet Transfer
Jun 2012
Voice over Internet Protocol (VoIP) is a form of voice communication. Today Wireless LANs are providing a cost effective alternative for the voice communication. Initially the wireless access...
Provided by IJCTT-International Journal of Computer Trends and Technology
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Whitepapers
Wimax Testbed for Interconnection of Mobile Navy Units in Operational Scenarios
Oct 2008
The paper refers to the particular scenario where a set of naval units forms a WiMAX-based Mobile Ad hoc NETwork (MANET) to permit the communications among users on board of them and the sharing...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
VoIP Capacity Model for an OFDMA Downlink
Aug 2007
In traditional wireless networks, voice service is supported with synchronous power controlled channels and hence latency requirements were easily met. Fourth Generation Networks (3GPP2, 3GPP,...
Provided by Huawei Technologies
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Whitepapers
VoIP Capacity Model for the 1xEV-DO Uplink
Aug 2007
In this paper, the authors consider the reverse traffic channel of the 1xEV-DO Revision A wireless network standard. They develop an analytic model for determining the VoIP capacity of this...
Provided by Huawei Technologies
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Whitepapers
On the VoIP Capacity of an OFDMA Uplink
Apr 2008
The next generation of wireless networks (4G) will use OFDMA (Orthogonal Frequency-Division Multiple Access) technology on both forward and reverse links. In addition to high speed data services,...
Provided by Huawei Technologies
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Whitepapers
Downlink VoIP Capacity With Network-Synchronized Cyclic Beamswitching
Mar 2010
The next generation of wireless networks (e.g., Long Term Evolution (LTE) and WiMAX) use multiple techniques to improve channel spectral efficiencies. In this paper, the authors focus on one such...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Downlink Coordinated Beamswitching for VoIP Traffic
Jul 2010
The next generation of wireless networks (e.g., Long Term Evolution (LTE) and WiMAX) uses multiple techniques to improve channel spectral efficiencies. In this paper, the authors focus on one such...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Conversation Analysis of Multi-Party Conferencing and Its Relation to Perceived Quality
Apr 2011
This paper investigates interactivity in multi-party conferencing. To this aim the state model often used to describe two-party telephone conversations is extended to more than two interlocutors....
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Evaluating P2PSIP Under Attack: An Emulative Study
Mar 2009
Recently, establishing a VoIP call using a P2P network instead of regular SIP-servers has been proposed; this novel approach to SIP-signaling is commonly referred to as P2PSIP and technically...
Provided by University of Haifa
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Whitepapers
An Optimized Handover Scheme for WIMAX
Aug 2011
WiMAX is a Broadband Wireless Access (BWA) scheme based on IEEE 802.16. This technology aims at providing last mile access to internet and data services. IEEE 802.16d standard provides fixed...
Provided by International forum of researchers Students and Academician
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Whitepapers
Implementation of Blake and RSA in a Fast Authentication Protocol for Wireless Mesh Networks on FPGA
May 2012
Encryption techniques like BLAKE and RSA is implemented in a fast authentication protocol based on tickets, which supports fast handoff mainly in real time applications like VoIP in Wireless Mesh...
Provided by International forum of researchers Students and Academician
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Whitepapers
Content-Based Detection and Prevention of Spam Over IP Telephony - System Design, Prototype and First Results
Apr 2011
Spam over IP-Telephony (SPIT) may emerge as a major threat requiring effective protection mechanisms. A number of anti-SPIT frameworks have been proposed in the last years. These are mainly based...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Novel Protocol Design and Collaborative Forensics Mechanism for VoIP Services
Feb 2012
The simplicity and low cost of Voice over Internet Protocol (VoIP) services has made these services increasingly popular as the Internet has grown. Unfortunately, these advantages of VoIP are...
Provided by Academy Publisher
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Whitepapers
An Aggregative Approach for Scalable Detection of DoS Attacks
Oct 2008
In Voice Over IP (VoIP) systems, intruders can launch DoS attacks by establishing a large number of open connections to prevent the system from serving legitimate users. Existing defenses against...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Theoretical Model of the Effects of Losses and Delays on the Performance of SIP
Oct 2008
The Session Initiation Protocol (SIP) is widely used for VoIP communication. Losses caused by network or server overload would cause retransmissions and delays in the session establishment and...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Protecting SIP-Based Networks and Services From Unwanted Communications
Oct 2008
In recent times, SIP-based communication systems have become more and more popular (e.g., in open networks, NGN, IMS, etc.,). With continuously dropping cost for the usage of such systems (e.g.,...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The Value of Web-Based Audio Conferencing
Dec 2009
Companies are on the hunt for ways to increase productivity without much IT investment. So it should come as no surprise that many organizations are choosing Web-based audio conferencing to...
Provided by Citrix Online
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Webcasts
"Dialing In" Has Changed Forever
Feb 2010
Virtually every business needs audio conferencing and it's a great low-cost tool for connecting your team. But the options available today are overwhelming and complicated features, non-intuitive...
Provided by Citrix Online
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Webcasts
How Web Controls Are Changing Audio Conferencing
Mar 2010
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now. The next generation of audio conferencing adds Web-based...
Provided by Citrix Online
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Webcasts
Audio Conferencing That Won't Break the Bank
Mar 2010
Whether you are having an internal meeting, customer meeting or a large Webinar, you rely on audio conferencing to get your work done and decisions made. What if you could partner with a...
Provided by Citrix Online
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Case Studies
National Heart Centre Chooses Avaya to Support Major Expansion and Regional Push
Feb 2009
With increased competition in the healthcare sector, the National Heart Centre Singapore (NHC) needed a communications solution that is scalable, more flexible and with richer functionalities. As...
Provided by Avaya
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Case Studies
Complete Migration to IP Telephony for Media-Participations Group
Mar 2009
In 2008, during the upgrade of the telephony infrastructure used by the Paris subsidiaries of the publishing group Media-Participations, Pluriad was assigned responsibility for setting up a...
Provided by Avaya
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Case Studies
Boca Raton Community Hospital Relies on Its Avaya Telecommunications Solution to Meet Critical Requirements for Patient Care Throughout a Sophisticated, Complex, and Multiple-Location Health Care Facility
Jan 2009
Before 2005, Boca Raton Community Hospital was trying to support a world-class medical facility with an unreliable communications infrastructure that was reaching end of service. The "disconnect"...
Provided by Avaya
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Case Studies
Too Good to Be True?: No, Ventelo's Avaya Interaction Centre Pays for Itself in 8 Months
Feb 2009
Norwegian telecommunications service provider Ventelo has been through a period of exponential growth over the past eight years. It was operating via a diversity of systems with little or no...
Provided by Avaya
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Case Studies
NSW Office of Fair Trading Boosts Customer Service With Avaya IP Telephony
Apr 2009
The NSW Office of Fair Trading (OFT) faced the challenge of delivering exceptional customer service while operating as a lean and well-oiled enterprise. In the past, OFT utilised different...
Provided by Avaya
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Case Studies
Raiffeisen Bank Keeps Ahead of Competitors in Serbia With Advanced Contact Center Solutions
Jan 2009
The rapidly expanding Raiffeisen Banka a.d., one of the leading banks in Serbia, ramped up the functionality of its contact center becoming the only bank in Serbia to offer telephone banking....
Provided by Avaya
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Case Studies
Sage Has Installed a State-of-the-Art 3Com Network and Switched to VoIP
Nov 2009
The Sage Group plc, a leading international software company based in the British city of Newcastle, has 5.8 million customers and around 14,500 employees. The company wanted to establish a new...
Provided by 3Com
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Case Studies
Marshall University
Feb 2009
Named after John Marshall, a Chief Justice of the United States, Marshall Academy, Huntington, West Virginia, was established in 1837. Marshall needed telecommunications and infrastructure...
Provided by Avaya
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Case Studies
Florida Gulf Coast University
Jan 2010
Florida Gulf Coast University (FGCU) opened in 1997 to offer higher education opportunities to the rapidly growing population in Southwest Florida. Offering the latest technology on campus is a...
Provided by Avaya
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Case Studies
Aetna Specialty Pharmacy
Apr 2009
Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. When considering an upgrade to its communications system, the ability to...
Provided by Avaya
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Case Studies
LifeNet
Apr 2009
Founded in 1982, LifeNet is the nation's largest non-profit, full-service organ donation agency and biomedical tissue banking system. Handling an estimated 300 calls each day, around the clock,...
Provided by Avaya
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Case Studies
IP Communications Support Excellence in Customer Relations and Clinical Services
Sep 2009
Seattle, Washington - Group Health Cooperative and its subsidiary health carriers serve more than 600,000 residents of Washington State and Idaho. The challenge was to leverage the enterprise-wide...
Provided by Avaya
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Case Studies
Intermountain Healthcare
Mar 2009
Intermountain Healthcare is a nonprofit healthcare system of 21 hospitals, clinics, health plans and physicians. As a nonprofit company dedicated to keeping its state-of-the-art healthcare...
Provided by Avaya
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Case Studies
The Luxurious New Renaissance Montgomery Hotel and Conference Center Has Achieved Exceptional, World-Class Telecommunications for the Pleasure of Their Guests and the Productivity of All Staff Members
Dec 2008
The Renaissance Montgomery was conceived as a world-class luxury hotel, spa, entertainment, and convention center complex. Developers and staff were challenged to create a luxurious facility that...
Provided by Avaya
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Case Studies
Foxwoods Resort Casino
Jan 2009
Foxwoods Resort Casino (Foxwoods) in Mashantucket, Conn. is the largest casino in the world, covering 4.7 million square feet with over 340,000 square feet dedicated to gaming. Foxwoods decided to...
Provided by Avaya
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Case Studies
Earth Rangers Is Advancing Its Green Initiative With an Information Technology Solution From Nortel
Nov 2008
Earth Rangers needed an IT network that would support a remote workforce, mobility and enhanced collaboration - providing stability and the tools for improved productivity - while keeping energy...
Provided by Nortel Networks
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Case Studies
Global Financial Service Provider Enhances Service Through Multi-Site IP Contact Centre
Jul 2008
FEXCO needed a forward-looking IP contact centre to improve service delivery and operational efficiency. An upgrade of two sites with two fully-redundant Nortel Communication Server 1000s plus...
Provided by Nortel Networks
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Case Studies
Fsu Attracts the Best Students and Faculty With a New Technology Showcase Network
Nov 2007
All universities need to attract students with an excellent faculty, high academic standards and an appealing campus with modern facilities. Hacking threats are on the rise, securing networks...
Provided by Nortel Networks
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Case Studies
Leading Brewer Keeps Workforce Productive and the World Refreshed
Jan 2010
Grupo Modelo, founded in 1925, is the leader in Mexico in the production, distribution and marketing of beer. Grupo Modelo's main headquarters located in Mexico City is where it distributes its...
Provided by Nortel Networks
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Case Studies
Market-Leading Manufacturer Scales for Growth Through Advanced Contact Centre Technology
Oct 2008
Ideal Boilers' challenge was to enhance its contact centre capabilities in order to deliver a brand new service. An IP contact centre solution based upon the Nortel Communication Server 1000,...
Provided by Nortel Networks
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Case Studies
KMITL Learns the Value of Collaboration With Nortel-Microsoft Unified Communications
Mar 2009
King Mongkut's Institute of Technology Ladkrabang (KMITL) is Thailand's leading technical university. Unified Communication (UC) which breaks down the barriers between email, voice, video,...
Provided by Nortel Networks
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Case Studies
LG Dacom Boosts Its Residential VoIP Market Using Nortel's Consumer and Multimedia Solutions With 1.3 Million Subscribers 15 Months After Launch
Sep 2009
The Korean market is a highly competitive voice services market and Korean subscribers are also very focused on multimedia products and applications. This carrier's strategy was to clearly...
Provided by Nortel Networks
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Case Studies
New Contact Centre Helps Council Handle Calls Faster to Enhance Customer Service
Jun 2008
Waltham Forest Direct was struggling to answer and route high volumes of customer calls. As a result, local people experienced long waiting times before having their queries resolved. The council...
Provided by Nortel Networks
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Case Studies
New York State Unified Court System
Jan 2010
The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that...
Provided by Nortel Networks
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Case Studies
Partnership Approach Leads Top Contact Centre Into New Era of Dependability
Sep 2009
In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer...
Provided by Nortel Networks
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Case Studies
Fast Data Transfer and Efficient International Communications for Leading Firm of Architects
Jun 2008
Renton Howard Wood Levin LLP (RHWL) wanted a new telephone system which would give the VoIP capability, for overseas staff and those who travel regularly. RHWL needed a complete communications...
Provided by Nortel Networks
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Case Studies
Rmit University Invests in High-Tech Communications to Deliver World-Class Education
May 2009
RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice...
Provided by Nortel Networks
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Case Studies
Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP
Sep 2009
Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field -...
Provided by Nortel Networks
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Case Studies
Improved Connectivity Helps Local Council Enhance Public Services
Jul 2008
Santiago de Compostela City Council wanted to increase the speed and availability of key applications and services, drive employee productivity and enhance interactions with local people. A new...
Provided by Nortel Networks
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Case Studies
Global Distributor Vastly Improves Customer Service With Virtual IP Call Centre and IVR Solution
Jul 2008
TNT's challenge was to improve customer service via the use of intelligent technology, without increasing call centre agent numbers. Full upgrade of TNT's five call centres to form a 600-seat...
Provided by Nortel Networks
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Case Studies
Tennis Australia Aces With a Converged IP Network From Nortel
May 2009
Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands...
Provided by Nortel Networks
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Case Studies
Leading by Example: The Missouri Department of Conservat Ion Gets Greener With Advanced Networking Technology
Nov 2008
Faced with the need to upgrade its voice and data networks to more effectively and cost-efficiently serve the people of Missouri, the Missouri Department of Conservation set an objective of doing...
Provided by Nortel Networks
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Case Studies
IP Network Increases Capacity and Improves Functionality for High Street Clothing Brand
May 2008
When a company restructures and office premises are merged, there is almost always a requirement for some form of IT infrastructure development, to ensure that everyone can communicate effectively...
Provided by Nortel Networks
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Case Studies
All-in-One Service Management Defends Law Firm From Service Disruptions
Oct 2008
In a top litigation firm like Jenner & Block, attorneys routinely handle cases in the multimillion-dollar range. They often spend a substantial portion of their day working in document management...
Provided by Compuware
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Whitepapers
Controlling the Cost of Audio Conferencing
Dec 2009
Audio conferencing is a vital tool for business communication but the fees most services charge for operator-assisted calls can really add up. This Wainhouse Research application brief explores...
Provided by Citrix Online
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White Papers
The Big 4: Top Considerations in Choosing a VoIP Provider
Apr 2010
When SMBs are looking for new ways to reduce telecom costs, why are more of them turning to voice over IP? VoIP is a market-proven technology using the Internet to carry voice and data traffic on...
Provided by Megapath
