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voip - ip telephony
(1231 results)-
Case Studies
Pro BTP: Lower Costs and Increased Sales With a Comprehensive Call Center Solution
Jan 2009
PRO BTP, the primary professional retirement institution in France for builders and public works employees, has seen member call traffic increase from year to year and is expected to continue to...
Provided by IBM
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White Papers
Implementation of Video Voice Over IP in Local Area Network Campus Environment
Apr 2009
In this research, the author proposes an architectural solution to integrate the Video voice over IP (V2oIP) services in campus environment network. Voice over IP (VoIP) technology has become a...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
VoIP and Network Management for the Mid-Market
Jul 2008
PacketTrap Networks appreciates the importance of VoIP, and has added VoIP QoS monitoring to the rest of the network monitoring capabilities of its solutions. For many companies investigating VoIP...
Provided by PacketTrap Networks
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Whitepapers
Audio Conferencing 2.0: Control Costs & Simplify Administration
Jul 2009
Audio conferencing has seen very few innovations in recent years � unless you consider complicated operations and added expenses to be significant milestones. Simply put, the industry has been...
Provided by Citrix Online
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Whitepapers
The Value of Web-Based Audio Conferencing
Dec 2009
Companies are on the hunt for ways to increase productivity without much IT investment. So it should come as no surprise that many organizations are choosing Web-based audio conferencing to...
Provided by Citrix Online
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Webcasts
"Dialing In" Has Changed Forever
Feb 2010
Virtually every business needs audio conferencing and it's a great low-cost tool for connecting your team. But the options available today are overwhelming and complicated features, non-intuitive...
Provided by Citrix Online
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Webcasts
How Web Controls Are Changing Audio Conferencing
Mar 2010
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now. The next generation of audio conferencing adds Web-based...
Provided by Citrix Online
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Webcasts
Audio Conferencing That Won't Break the Bank
Mar 2010
Whether you are having an internal meeting, customer meeting or a large Webinar, you rely on audio conferencing to get your work done and decisions made. What if you could partner with a...
Provided by Citrix Online
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Case Studies
National Heart Centre Chooses Avaya to Support Major Expansion and Regional Push
Feb 2009
With increased competition in the healthcare sector, the National Heart Centre Singapore (NHC) needed a communications solution that is scalable, more flexible and with richer functionalities. As...
Provided by Avaya
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Case Studies
Complete Migration to IP Telephony for Media-Participations Group
Mar 2009
In 2008, during the upgrade of the telephony infrastructure used by the Paris subsidiaries of the publishing group Media-Participations, Pluriad was assigned responsibility for setting up a...
Provided by Avaya
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Case Studies
Boca Raton Community Hospital Relies on Its Avaya Telecommunications Solution to Meet Critical Requirements for Patient Care Throughout a Sophisticated, Complex, and Multiple-Location Health Care Facility
Jan 2009
Before 2005, Boca Raton Community Hospital was trying to support a world-class medical facility with an unreliable communications infrastructure that was reaching end of service. The "disconnect"...
Provided by Avaya
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Case Studies
Too Good to Be True?: No, Ventelo's Avaya Interaction Centre Pays for Itself in 8 Months
Feb 2009
Norwegian telecommunications service provider Ventelo has been through a period of exponential growth over the past eight years. It was operating via a diversity of systems with little or no...
Provided by Avaya
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Case Studies
NSW Office of Fair Trading Boosts Customer Service With Avaya IP Telephony
Apr 2009
The NSW Office of Fair Trading (OFT) faced the challenge of delivering exceptional customer service while operating as a lean and well-oiled enterprise. In the past, OFT utilised different...
Provided by Avaya
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Case Studies
Raiffeisen Bank Keeps Ahead of Competitors in Serbia With Advanced Contact Center Solutions
Jan 2009
The rapidly expanding Raiffeisen Banka a.d., one of the leading banks in Serbia, ramped up the functionality of its contact center becoming the only bank in Serbia to offer telephone banking....
Provided by Avaya
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Case Studies
Sage Has Installed a State-of-the-Art 3Com Network and Switched to VoIP
Nov 2009
The Sage Group plc, a leading international software company based in the British city of Newcastle, has 5.8 million customers and around 14,500 employees. The company wanted to establish a new...
Provided by 3Com
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Case Studies
Marshall University
Feb 2009
Named after John Marshall, a Chief Justice of the United States, Marshall Academy, Huntington, West Virginia, was established in 1837. Marshall needed telecommunications and infrastructure...
Provided by Avaya
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Case Studies
Florida Gulf Coast University
Jan 2010
Florida Gulf Coast University (FGCU) opened in 1997 to offer higher education opportunities to the rapidly growing population in Southwest Florida. Offering the latest technology on campus is a...
Provided by Avaya
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Case Studies
Aetna Specialty Pharmacy
Apr 2009
Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. When considering an upgrade to its communications system, the ability to...
Provided by Avaya
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Case Studies
LifeNet
Apr 2009
Founded in 1982, LifeNet is the nation's largest non-profit, full-service organ donation agency and biomedical tissue banking system. Handling an estimated 300 calls each day, around the clock,...
Provided by Avaya
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Case Studies
IP Communications Support Excellence in Customer Relations and Clinical Services
Sep 2009
Seattle, Washington - Group Health Cooperative and its subsidiary health carriers serve more than 600,000 residents of Washington State and Idaho. The challenge was to leverage the enterprise-wide...
Provided by Avaya
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Case Studies
Intermountain Healthcare
Mar 2009
Intermountain Healthcare is a nonprofit healthcare system of 21 hospitals, clinics, health plans and physicians. As a nonprofit company dedicated to keeping its state-of-the-art healthcare...
Provided by Avaya
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Case Studies
The Luxurious New Renaissance Montgomery Hotel and Conference Center Has Achieved Exceptional, World-Class Telecommunications for the Pleasure of Their Guests and the Productivity of All Staff Members
Dec 2008
The Renaissance Montgomery was conceived as a world-class luxury hotel, spa, entertainment, and convention center complex. Developers and staff were challenged to create a luxurious facility that...
Provided by Avaya
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Case Studies
Foxwoods Resort Casino
Jan 2009
Foxwoods Resort Casino (Foxwoods) in Mashantucket, Conn. is the largest casino in the world, covering 4.7 million square feet with over 340,000 square feet dedicated to gaming. Foxwoods decided to...
Provided by Avaya
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Case Studies
Earth Rangers Is Advancing Its Green Initiative With an Information Technology Solution From Nortel
Nov 2008
Earth Rangers needed an IT network that would support a remote workforce, mobility and enhanced collaboration - providing stability and the tools for improved productivity - while keeping energy...
Provided by Nortel Networks
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Case Studies
Global Financial Service Provider Enhances Service Through Multi-Site IP Contact Centre
Jul 2008
FEXCO needed a forward-looking IP contact centre to improve service delivery and operational efficiency. An upgrade of two sites with two fully-redundant Nortel Communication Server 1000s plus...
Provided by Nortel Networks
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Case Studies
Fsu Attracts the Best Students and Faculty With a New Technology Showcase Network
Nov 2007
All universities need to attract students with an excellent faculty, high academic standards and an appealing campus with modern facilities. Hacking threats are on the rise, securing networks...
Provided by Nortel Networks
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Case Studies
Leading Brewer Keeps Workforce Productive and the World Refreshed
Jan 2010
Grupo Modelo, founded in 1925, is the leader in Mexico in the production, distribution and marketing of beer. Grupo Modelo's main headquarters located in Mexico City is where it distributes its...
Provided by Nortel Networks
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Case Studies
Market-Leading Manufacturer Scales for Growth Through Advanced Contact Centre Technology
Oct 2008
Ideal Boilers' challenge was to enhance its contact centre capabilities in order to deliver a brand new service. An IP contact centre solution based upon the Nortel Communication Server 1000,...
Provided by Nortel Networks
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Case Studies
KMITL Learns the Value of Collaboration With Nortel-Microsoft Unified Communications
Mar 2009
King Mongkut's Institute of Technology Ladkrabang (KMITL) is Thailand's leading technical university. Unified Communication (UC) which breaks down the barriers between email, voice, video,...
Provided by Nortel Networks
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Case Studies
LG Dacom Boosts Its Residential VoIP Market Using Nortel's Consumer and Multimedia Solutions With 1.3 Million Subscribers 15 Months After Launch
Sep 2009
The Korean market is a highly competitive voice services market and Korean subscribers are also very focused on multimedia products and applications. This carrier's strategy was to clearly...
Provided by Nortel Networks
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Case Studies
New Contact Centre Helps Council Handle Calls Faster to Enhance Customer Service
Jun 2008
Waltham Forest Direct was struggling to answer and route high volumes of customer calls. As a result, local people experienced long waiting times before having their queries resolved. The council...
Provided by Nortel Networks
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Case Studies
New York State Unified Court System
Jan 2010
The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that...
Provided by Nortel Networks
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Case Studies
Partnership Approach Leads Top Contact Centre Into New Era of Dependability
Sep 2009
In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer...
Provided by Nortel Networks
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Case Studies
Fast Data Transfer and Efficient International Communications for Leading Firm of Architects
Jun 2008
Renton Howard Wood Levin LLP (RHWL) wanted a new telephone system which would give the VoIP capability, for overseas staff and those who travel regularly. RHWL needed a complete communications...
Provided by Nortel Networks
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Case Studies
Rmit University Invests in High-Tech Communications to Deliver World-Class Education
May 2009
RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice...
Provided by Nortel Networks
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Case Studies
Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP
Sep 2009
Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field -...
Provided by Nortel Networks
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Case Studies
Improved Connectivity Helps Local Council Enhance Public Services
Jul 2008
Santiago de Compostela City Council wanted to increase the speed and availability of key applications and services, drive employee productivity and enhance interactions with local people. A new...
Provided by Nortel Networks
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Case Studies
Global Distributor Vastly Improves Customer Service With Virtual IP Call Centre and IVR Solution
Jul 2008
TNT's challenge was to improve customer service via the use of intelligent technology, without increasing call centre agent numbers. Full upgrade of TNT's five call centres to form a 600-seat...
Provided by Nortel Networks
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Case Studies
Tennis Australia Aces With a Converged IP Network From Nortel
May 2009
Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands...
Provided by Nortel Networks
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Case Studies
Leading by Example: The Missouri Department of Conservat Ion Gets Greener With Advanced Networking Technology
Nov 2008
Faced with the need to upgrade its voice and data networks to more effectively and cost-efficiently serve the people of Missouri, the Missouri Department of Conservation set an objective of doing...
Provided by Nortel Networks
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Whitepapers
Implementation of Blake and RSA in a Fast Authentication Protocol for Wireless Mesh Networks on FPGA
May 2012
Encryption techniques like BLAKE and RSA is implemented in a fast authentication protocol based on tickets, which supports fast handoff mainly in real time applications like VoIP in Wireless Mesh...
Provided by International forum of researchers Students and Academician
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Whitepapers
Content-Based Detection and Prevention of Spam Over IP Telephony - System Design, Prototype and First Results
Apr 2011
Spam over IP-Telephony (SPIT) may emerge as a major threat requiring effective protection mechanisms. A number of anti-SPIT frameworks have been proposed in the last years. These are mainly based...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Novel Protocol Design and Collaborative Forensics Mechanism for VoIP Services
Feb 2012
The simplicity and low cost of Voice over Internet Protocol (VoIP) services has made these services increasingly popular as the Internet has grown. Unfortunately, these advantages of VoIP are...
Provided by Academy Publisher
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Whitepapers
An Aggregative Approach for Scalable Detection of DoS Attacks
Oct 2008
In Voice Over IP (VoIP) systems, intruders can launch DoS attacks by establishing a large number of open connections to prevent the system from serving legitimate users. Existing defenses against...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
A Theoretical Model of the Effects of Losses and Delays on the Performance of SIP
Oct 2008
The Session Initiation Protocol (SIP) is widely used for VoIP communication. Losses caused by network or server overload would cause retransmissions and delays in the session establishment and...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Protecting SIP-Based Networks and Services From Unwanted Communications
Oct 2008
In recent times, SIP-based communication systems have become more and more popular (e.g., in open networks, NGN, IMS, etc.,). With continuously dropping cost for the usage of such systems (e.g.,...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Providing Data Dissemination Services in the Future Internet
Oct 2008
In this paper authors examine benefits and motivations for the Information-Centric Networking (ICN) concept under the point of view of an Internet Service Provider (ISP). A proposal for a Global...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The Impact of Calls to the Processor on a Server PABX
Jun 2012
This paper is to define the relationship between the number of calls made in an Asterisk server and use of the processor in this server as the processor is one of the major hardware resources....
Provided by Interscience Open Access Journals
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Whitepapers
Review of VOIP Techniques
Dec 2009
Voice transmission on net has increased significantly in last three years. Voice quality can be degraded due to number of reason such as unpredictable short term loads, lack of guarantees on...
Provided by Kurukshetra University
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Whitepapers
Comprehensive Comparison of VoIP SIP Protocol Problems and Cisco VoIP System
Jul 2012
Voice over IP (VoIP), use of the packet switched internet for telephony, has improved substantially in the past few years. On the other hand, VoIP has many challenges that do not exist in the...
Provided by Academy & Industry Research Collaboration Center
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Whitepapers
Secure SIP From DoS Based Massage Flooding Attack
Jun 2011
Over IP network the SIP-based VoIP system build, so it is precious by the IP network security problem. In this paper, the authors concentrate on the issue of Denial of Service (DoS) attacks which...
Provided by International Journal of Computer Applications in Engineering Sciences (IJCAES)
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Whitepapers
Distributed Connectivity Service for a SIP Infrastructure
Jan 2009
Because of the constant reduction of available public network addresses and the necessity to secure networks, middleboxes such as network address translators and firewalls have become quite...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Advanced Fuzzing in the VoIP Space
Jun 2009
Voice over IP is emerging as the key technology in the current and future Internet. This paper shares some essential practical experience gathered over a two years period in searching for...
Provided by Springer Science+Business Media
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Whitepapers
Performance Analysis of DiffServ Based Quality of Service in a Multimedia Wired Network and VPN Effect Using OPNET
May 2012
Quality of Service (QoS) techniques are applied in IP networks to utilize available network resources in the most efficient manner to minimize delays and delay variations (jitters) in network...
Provided by Cornell University
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Whitepapers
A Novel Approach for Security Issues in VoIP Networks in Virtualization With IVR
May 2012
VoIP (Voice over Internet Protocol) is a growing technology during last decade. It provides the audio, video streaming facility on successful implementation in the network. However, it provides...
Provided by Cornell University
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Whitepapers
User Equipment Energy Efficiency Versus LTE Network Performance
Apr 2011
The purpose of this paper is to analyze the tradeoff conditions between battery saving opportunities at the user terminal and Long Term Evolution network performance. To achieve the goal Voice...
Provided by IARIA
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Whitepapers
A Resource Management Strategy Based on the Available Bandwidth Estimation to Support VoIP Across Ad Hoc IEEE 802.11 Networks
Jul 2012
This paper focuses on performance evaluation to study the effects of the resource management strategy in ad hoc networks. The presented strategy is a result of the new outlook on the IEEE 802.11...
Provided by IARIA
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Whitepapers
A Case for Active Networks
Dec 2010
The analysis of active networks has improved the partition table, and current trends suggest that the analysis of information retrieval systems will soon emerge. In fact, few system administrators...
Provided by International Journal on Computer Science and Technology (IJCST)
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Whitepapers
Collaborative Reputation-Based Voice Spam Filtering
Jun 2009
The authors propose a collaborative reputation-based voice spam filtering framework. Their approach uses the cumulative online duration of a VoIP user to derive his reputation value. And they...
Provided by Helsinki Institute for Information Technology
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Whitepapers
Secure and Usable P2P VoIP for Mobile Devices
Sep 2010
The use of Voice over IP (VoIP) applications involves a number of security threats and usability issues, leading to possible breaches of security and privacy. With the adoption of future...
Provided by Association for Computing Machinery
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Whitepapers
IPO 8.1 Brings Significant Changes to the IP Office Communication Solution
Jul 2012
IP Office Server Edition R8.1 brings significant changes to the IP Office product offering. It opens up access to mid-market opportunities with the IP Office Server Edition. The Flare Communicator...
Provided by Global Knowledge
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Whitepapers
Congestion Control in 4G Wireless Networks Using Coalition Game
Jun 2012
In 4G-domain multi home Mobile Host (MH) will have access to different wireless networks. In this 4G wireless networks real time applications are initiated to support services like VOIP,...
Provided by mecs-press
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Whitepapers
ATOM: Adaptive Transport Over Multipaths in Wireless Mesh Networks
Apr 2008
In this paper, the authors propose the ATOM (Adaptive Transport Over Multipaths) architecture to enable real-time communications in Wireless Mesh Networks (WMNs). WMNs provide robust communication...
Provided by University of Bern
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Whitepapers
Best Practice Tips on Building a Unified Communications Business Case
Aug 2012
Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations...
Provided by ShoreTel
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Whitepapers
Channel Capacity and Second Order Statistics in Tactical Mobile Ad Hoc Networks
Oct 2008
The channel capacity and the channel statistics are both important performance metrics to consider for appropriate design of wireless systems. In tactical mobile ad hoc networks environment, the...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Study and Design of QoS-Based VoIP Over Wireless LAN
Jun 2008
Two of the major developments reshaping the telecommunications landscape are mobile wireless connectivity and the migration of voice telephone services to IP technology. These two ideas come...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Multicast Power Control for VoIP in Mobile WiMAX
Mar 2009
In this paper, the authors consider the service of Voice over Internet Protocol (VoIP) traffic with the service of non-real time traffic in the mobile WiMAX system. VoIP traffic is delay-sensitive...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
An Approach to Mobile IP Traffic Planning
Mar 2009
Traffic evaluation is very important for wireless network planning. The authors should provide enough resources (channels) for conveying the traffic load. Next generation wireless networks are all...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Performance of TTI Bundling for VoIP in EUTRAN TDD Mode
Mar 2009
The Long Term Evolution (LTE) of 3GPP radio-access technology aims to develop a framework towards a high-data-rate, low-latency and packet-optimized radio access technology: Evolved Universal...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Hardware Implementation of the PCM Codec for VOIP Telephony
Oct 2010
This paper presents the hardware implementation of the Pulse Code Modulation coder and decoder (PCM Codec), that aims at improving the delay of the speech compression of this codec, which is...
Provided by International Journal of Engineering Science and Technology (IJEST)
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Whitepapers
Location-Based Services Using SIP
Oct 2010
Due to the popularity of Location-Based Services and IP telephony, the authors decided to review a number of different proposals to implement Location-Based Services over a SIP-based mobile...
Provided by International Journal of Engineering Science and Technology (IJEST)
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Whitepapers
Improving Messaging and UC System Availability in Three Simple Steps
Jul 2012
Your Unified Communications (UC) environment drives the exchange of information for your business. Whether it's e-mail, instant messaging, web and video conferencing or voice, sharing information...
Provided by Quest Software, now a part of Dell
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Whitepapers
A MOS-based Routing Approach for Wireless Mesh Networks
Apr 2011
In this paper, the authors propose a routing approach aimed at enhancing the quality of Voice-over-IP transmissions in multipath Wireless Mesh Networks. The proposed approach executes a path...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
An Approach of Covert Communication Based on the Adaptive Steganography Scheme on Voice over IP
Apr 2011
An effective covert communication system can be achieved based on steganography in stream media such as VoIP (Voice over IP), and the LSB-based (Least-Significant-Bit) methods are the most popular...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
IBM's BladeCenter Foundation for Cloud vs. Cisco's Unified Computing System: A Price and Value Discussion
Jul 2012
Clabby white paper that highlights the benefits and advantages that IBM brings to the market with its breakthrough technology and products, providing the right solution and value for customers'...
Provided by IBM
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Whitepapers
Securing VoIP Services in Multi-Hop Wireless Mesh Networks
Aug 2007
Voice over Internet Protocol (VoIP) service has been a very popular and important application over the Internet. Wireless VoIP also becomes more and more popular due to its features of low cost...
Provided by University of South Carolina
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Whitepapers
Trust-by-Wire in Packet-Switched Networks: Calling Line Identification Presentation for IP
May 2008
During the last decades, the Internet has steadily developed into a mass medium with millions of users. On the one hand, newfangled services replace traditional ones. Naturally, these are thereby...
Provided by University of Rostock
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Whitepapers
A Fuzzy Logic Classification of Incoming Packet for VoIP
Oct 2010
The Voice over Internet Protocol (VoIP) technology is cheaper and does not need new infrastructure because it has available in the global computer (IP) network. Unfortunately, transition from PSTN...
Provided by Universiti Teknologi Malaysia
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Whitepapers
A Scheduling Algorithm Based on Channel State for VoIP Services in IEEE Std 802.16e System
Feb 2008
The Voice-over-Internet Protocol (VoIP) has attracted a great deal of attention in the field of wireless mobile networks. In this paper, the authors propose an improved ertPS scheduling algorithm...
Provided by Tianjin University of Technology
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Whitepapers
Unbalanced Multiple Description Coding by adding Enhancement Layer for AMR-WB Speech Codec in VoIP
Feb 2008
To minimize the degradation of the speech quality caused by the packet loss of the real-time speech communication like the Voice over Internet Protocol (VoIP) over the internet environment, the...
Provided by Chungbuk National University
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White Papers
Countdown to Satisfaction: Practical Guidance to Hosted VoIP
Apr 2010
Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced...
Provided by Megapath
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White Papers
Cisco TelePresence - Complimentary Calculator and Meeting Offer
Apr 2010
Experience Cisco TelePresence for yourself and discover impressive productivity, efficiency, and collaboration advantages. Conduct a business meeting using Cisco TelePresence at a location near...
Provided by Cisco Systems
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White Papers
Cisco TelePresence Solutions - Collaboration for Everyone, Everywhere
Apr 2010
To thrive today, you have to collaborate with colleagues, partners, and customers globally at a moment's notice. Cisco TelePresence creates a live, face-to-face communication experience that...
Provided by Cisco Systems
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White Papers
The Power of VoIP
Apr 2010
Voice over Internet Protocol has been a popular choice for larger companies looking to streamline their voice and data communications in the past years, while midsized and smaller companies have...
Provided by Cimco
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Downloads
MegaPath Duet Voice & Data Flash Presentation
Apr 2010
Spend 3 minutes with this easy-to-understand demo and learn how Duet integrated voice and data combines business class phone service and high-speed T1 or SDSL broadband access into one low monthly...
Provided by Megapath
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Case Studies
Energizer Improves Voice Communication to Enhance Productivity and Reduce Costs
Apr 2010
Energizer Holdings is a global consumer goods company with business operations in 165 countries. In 2005, Energizer implemented the dedicated version of the Microsoft Business Productivity Online...
Provided by Microsoft
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Whitepapers
VoIP Vulnerabilities
Nov 2009
Voice over Internet Protocol (VoIP) is a method for making phone calls over the Internet or using private networks. Traditional phone calls must travel over a series of switches and circuits owned...
Provided by McAfee
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White Papers
10 Things to Look for in a Communications System Support Provider
Feb 2010
Increasing market velocity, heightened competitive pressures and a tightened economy are driving organizations to rely on their communications systems more than ever to conduct business, stay in...
Provided by Avaya
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White Papers
The Case For Next-Generation Wireless LANs: Faster Connections and more Applications and Users
May 2010
Until very recently, there were legitimate concerns about deploying wireless technology. Not anymore. Discover how the 802.11n standard makes the case for Wireless LAN becoming an integral part of...
Provided by Brocade Communications Systems
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Whitepapers
Centra HealthTROY SecureRx� and HP LaserJet solution enables cost-effectiveprescription security
May 2010
"Using HP LaserJet printers with TROY SecureRx� technology allowed us to deploy a cost-effective electronic prescription solution. Our physicians can now generate prescriptions simply and easily,...
Provided by Hewlett-Packard (HP)
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Whitepapers
Reduce the Costs of Your Exchange-Based UC Environment
May 2010
Today's businesses rely on a solid unified communications (UC) backbone - featuring a robust e-mail system - to effectively communicate with customers and colleagues alike. Do you have an...
Provided by Quest Software, now a part of Dell
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White Papers
Oracle Communications Unified Communications Suite
Apr 2010
The Oracle Communications Unified Communications Suite is a cost-effective, industry-leading provider of carrier-grade communication and collaboration solutions for service providers and large...
Provided by Oracle
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Webcasts
Unified Communications Delivers a Scalable, Consolidated, and Manageable Communication Experience
Feb 2010
Unified Communications at Microsoft supports over 40,000 users. Multiple communications tools such as e-mail, Instant Messaging, voice mail, voice, and presence are delivered in a unified...
Provided by Microsoft
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White Papers
Avaya Unified Communications Integration Roadmap
Jan 2010
Avaya has released the Unified Communications Integration Roadmap, as committed, within the first thirty days following the combination of Avaya and Nortel Enterprise Solutions into a single...
Provided by Avaya
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White Papers
The True Cost of Voice Over IP: As VOIP Becomes Mainstream, Costs Level Out, Benefits Increase
Nov 2009
The majority of companies are doing something - ranging from pilots to full deployments - with Voice Over IP. At the same time, nearly 80% of IT professionals say it's vital to build a business...
Provided by Nemertes Research
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White Papers
The Business Value of SIP VoIP and Trunking
Jun 2008
Early man used pictographs on cave walls to express ideas. Since then, technologies have evolved to bridge the gap between humans and change how one interacts. Communications have evolved as well....
Provided by Realtimepublishers.com
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Case Studies
Always Best Packet Switching: The Mobile VoIP Case Study
Oct 2009
Currently, a mobile device equipped with multiple heterogeneous wireless Network Interface Cards (NICs) cannot take advantage of its capabilities as the conventional mobility management approach...
Provided by Academy Publisher
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Case Studies
House of Fraser Reduces Its Carbon Footprint With Integrated Communications
Aug 2008
Founded in 1849, House of Fraser is considered as one of the best-known retailers in the shopping malls and high streets of the United Kingdom (U.K.). The company manages 61 stores including its...
Provided by Microsoft
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Case Studies
Case Study: Four Seasons Hotel, Florence
Jan 2010
When converting a heritage building of Europe into a luxurious hotel, Four Seasons wanted to incorporate a modern, secure networking infrastructure. The idea was to provide guests with premium...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Impact of Calls to the Processor on a Server PABX
Jun 2012
This paper is to define the relationship between the number of calls made in an Asterisk server and use of the processor in this server as the processor is one of the major hardware resources....
Provided by Interscience Open Access Journals
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White Papers
VoIP: Revolution in Telecommunication
Apr 2009
The different modes of communications that humans have come up with since pre-historic times prove that communication has always been one of the basic needs of human beings. Even when no language...
Provided by S.I.E.S
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White Papers
1-800-OVERLAYS: Using Overlay Networks to Improve VoIP Quality
Jan 2010
Every service provider is opting for Voice over Internet protocol (VoIP) due to its many novel features and capability to reduce costs. This transition is also happening because VoIP is easily...
Provided by Johns Hopkins University
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White Papers
Implementation and Evaluation of a Mobile Tetherless VoIP/PSTN Gateway
Jan 2009
This paper talks about the implementation and evaluation of a mobile tether-less VoIP/PSTN gateway. The internet, which is the IP-based packet-switched network, and Public-circuit Switched...
Provided by Stony Brook University
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White Papers
Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network: APEX and Dialogic Products Enable IP Services on TDM Networks
Aug 2008
In today's transitional communications market, service providers need to be ready to deploy solutions that work equally well in both IP and TDM networks and that are easy to transition from TDM to...
Provided by Dialogic
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White Papers
LocaPhone VoIP PBX System
Dec 2009
LocaPhone as a software based VoIP system delivers a number of unparalleled advantages. Substantial cost reduction - Combined with IP telephones and media gateway telephony hardware offered by...
Provided by LocaNet oHG
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White Papers
The Top 10 Advantages of a Windows Based PBX: Why Your Next Phone System Should Be Software Based
May 2009
This whitepaper outlines the top 10 advantages of choosing a Windows based PBX as next phone system. Why it makes sense to move away from proprietary solutions such as Nortel, Mitel, Avaya,...
Provided by 3CX
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White Papers
Telecoms Re-Invention - Death of the Traditional Telco
Jul 2010
The communications provider landscape is evolving as the demand for data - in fixed locations and on the move - outstrips the still growing demand for voice communications. New entrants from the...
Provided by Quocirca
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Whitepapers
Collab UCC: Find, reach and collaborate with IBM Unified Communications and Collaboration solutions
Aug 2010
Enterprises now know they can drive faster, better decisions and cut costs with a unified communications infrastructure. This brochure shows how IBM® Unified Communications and Collaboration...
Provided by IBM
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Case Studies
VoIP Provider Cuts Installation Time by 67 Percent, Doubles Revenue in Four Months
Jul 2010
4C Communications (formerly NapaNet) wanted to enter the Internet telephony market, but installation proved to be so protracted and costly that it threatened the company's business model. All that...
Provided by Microsoft
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Case Studies
Government Healthcare Agency Implements Unified Communications Solution to Reduce Costs
Jul 2010
Cancer Care Ontario (CCO), a government agency in Ontario, Canada, uses electronic information and technology to support health professionals in improving the safety, quality, efficiency,...
Provided by Microsoft
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Case Studies
Housing Association Responds Faster to Residents Thanks to Unified Communications Solution
Jul 2010
Newport City Homes (NCH) wanted to serve residents more effectively. It needed to build an efficient datacentre and end-user infrastructure, as well as a communications solution. Helped by Dell...
Provided by Dell
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Case Studies
Advertising Agency Transforms Communications Processes
Sep 2008
Advertising Agency wanted to provide an excellent communications experience for employees and clients and facilitate collaboration within distributed account teams. The challenge was to support a...
Provided by Cisco Systems
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Case Studies
School Connects Staff, Classrooms, and Students With Unified Communications
Apr 2008
St. Saviour's School wanted to meet British curriculum requirements for students in Nigeria and improve communication between main office and classrooms. The challenge was to improve...
Provided by Cisco Systems
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Case Studies
Youth Center Enables Teachers and Staff to Communicate From Every Workspace
Jan 2008
The Colin Powell Youth Leadership Center, named for the former United States Secretary of State, fulfills a long-time vision for the Urban Ventures Leadership Center, a nonprofit organization in...
Provided by Cisco Systems
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Case Studies
International Mining and Construction Gains a Competitive Advantage
Sep 2008
Thiess, a wholly owned subsidiary of Leighton Holdings Limited, is one of Australia's largest construction, mining, and services contractors with operations throughout Australia, New Zealand,...
Provided by Cisco Systems
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Case Studies
Bank Improves Customer Experience and Reduces Costs
Jan 2008
A wholly owned subsidiary of New Mexico's First State Bancorporation, First Community Bank operates 64 retail branches, serving consumers and businesses in New Mexico, Arizona, Colorado, and Utah....
Provided by Cisco Systems
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Case Studies
Credit Union Evolves Its Business With Unified Communications
Nov 2007
Mountain America Credit Union wanted to serve current members more effectively and attract new business and utilize limited office space efficiently. The challenge was to reduce operational...
Provided by Cisco Systems
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Case Studies
Drug Procurement Company Provides World-Class Caller Experience
Feb 2008
Established in 2005, OneOncology, Inc., provides drug procurement solutions that simplify the oncology drug supply chain. OneOncology, Inc. wanted to give callers a world-class contact center...
Provided by Cisco Systems
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Case Studies
Family Caregivers Receive Support at Point of Care
Jan 2008
University of Miami Center wanted to help family members serve as an extension of the medical system. University of Miami Center provided video-based counseling and skills training, support...
Provided by Cisco Systems
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Case Studies
Manufacturer Moves Ideas Instead of People
Sep 2008
Biesse America wanted to simplify communications among employees in three countries and reduce voice and travel costs. The challenge was to improve customer service. Biesse America replaced...
Provided by Cisco Systems
