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telecom services
(160 results)-
White Papers
Managed Services Demystified - An Overview for Telecom Service Providers
Aug 2006
Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network...
Provided by Alcatel-Lucent
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Case Studies
Bharti Airtel Case Study
Mar 2008
IBM worked with Bharti Airtel, India's leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue...
Provided by IBM
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White Papers
Unified Messaging
Oct 2011
Today's workers are becoming more mobile and, at the same time, more collaborative. What's more,customers require access to information whenever and wherever they need it, and employees are...
Provided by CDW
-
White Papers
IP Telephony from A to Z
Nov 2009
Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision questions and...
Provided by ShoreTel
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White Papers
Comparison of Avaya and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
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White Papers
Which System Delivers? Centrex vs Hosted PBX vs IP PBX
Dec 2003
Compare the alternatives to an IP telephony system for your business. This independent study takes a close look at companies who have deployed Hosted PBX versus a centralized approach against IP...
Provided by VoIP-News
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White Papers
IT Governance and Outsourcing - What Are the Implications for Service Providers?
Jun 2008
Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are...
Provided by Dimension Data
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White Papers
7 Tips for Negotiating Win-Win Telecom Contracts that Don't Cost More than You Bargained
Jan 2011
It has been a tough year for IT and telecom and the hangover promises to be around a bit longer as we take stock of the drastic reactionary measures we rushed into place to stop the cost...
Provided by ProfitLine
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Webcasts
An Introduction to Telco Revenue Assurance
May 2007
Telco Revenue Assurance is quickly becoming the new "Buzzword" in the industry, but how many people really understand what it is, how it works, and how it can be used to effectively solve...
Provided by SAS Institute
-
White Papers
Is your network ready for IP Telephony?
Nov 2009
Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately...
Provided by ShoreTel
-
White Papers
IP Multimedia Subsystems (IMS): Restructuring an Industry
Nov 2006
IP Multimedia Subsystems (IMS) technology and the convergence of fixed and mobile network service providers will make niche market service development, delivery and marketing faster and much less...
Provided by Alcatel-Lucent
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White Papers
HP Cloud Service Automation Intelligent automation for building, managing, and securing cloud services
Aug 2011
A planned, formal shift from traditional methods to an internal private-cloud model could solve the problems that face businesses today; however, many organizations are reluctant to make such a...
Provided by Hewlett-Packard (HP)
-
White Papers
Recession Proofing the Management of Telecom
Feb 2009
The current economic downturn has reinforced the need for companies to optimize services and obtain hard dollar savings from IT investments. With stressed and shrinking budgets, many companies are...
Provided by MBG Expense Management
-
White Papers
Telecom Expense Management: 5 Best Practices for Reducing Telecom Cost
Oct 2009
Telecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15%...
Provided by MBG Expense Management
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Presentations
MPC Industries Headquarters Travel with CEO
Jun 2008
MPC Industries is a 52-year old, family-owned manufacturing company with 42 employees, offering plastic injection molding as well as precision machining of both ferrous and non-ferrous alloys...
Provided by Cisco Systems
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Resource Center
Use VoIP to Do More with Less
Jun 2008
Enjoy the speed, flexibility, and security of unified communications on your own network.
Provided by Cisco Systems
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Resource Center
Small Business Phones: The Basics and Beyond
Sep 2008
Hear how small business phones using VoIP, unified messaging, video and other applications can help improve your customer relationships.
Provided by Cisco Systems
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White Papers
Making the Business Case for Telecom-Specific Network Infrastructure Management
Jul 2005
Network infrastructure management is becoming critical for service providers (SPs) as they seek ways to increase customer satisfaction and simultaneously adopt new technologies, introduce new...
Provided by Hewlett-Packard (HP)
-
Case Studies
Growing Pains: Staffing For Scalability
Sep 2004
This article from Cisco's iQ Magazine focuses on how four growing companies use their network infrastructures to help them get the people skills they need regardless of geographic locations.
Provided by Cisco Systems
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Presentations
Case Study: Medical Office Increases Productivity with New Communications System
Sep 2008
Watch this short video to see how Dr. Sunita Jayakar's small physician practice implemented a Cisco phone system and reduced time required for appointment reminder calls from four hours to 15...
Provided by Cisco Systems
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White Papers
Alternative Business VoIP Systems - Hosted vs. IP PBX
Sep 2004
IP PBX Premise-Based or Hosted System? When considering an imminent transition from either Centrex service or a Key system / PBX product to a state-of-the-art Hosted IP or IP PBX telephony...
Provided by VoIP-News
-
White Papers
Generate Savings Now: The Advantages of Telecom Expense Management
Jun 2009
Why is telecom expense management (TEM) gaining importance today? What return on investment can your company expect from TEM? Interested in learning helpful tips for making the business case for...
Provided by ProfitLine
-
White Papers
Red Hat and the Telecommunications Industry
Jun 2009
The telecommunications industry is in a constant state of great change and opportunity. To remain technologically viable and seize market opportunities as they arise, telecoms need flexible,...
Provided by Red Hat
-
White Papers
The Journey to Unified Communications
Jun 2009
Unified Communications (UC) proposes a way to control and synthesise the diverse ways your employees need and want to communicate. It helps employees to stay in touch from different locations by...
Provided by Vodafone
-
White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
-
White Papers
Privacy Preserving Data Mining in Telecommunication Services
Jul 2007
Privacy preserving data mining is a new research direction in data mining and knowledge discovery. A main reason for the rapid development of this research area is the growing awareness of the...
Provided by Telenor Group
-
White Papers
Get Personal: Capitalize on Your Subscriber Data With a Unified User Profile
Sep 2008
This paper discusses the role of user profile management. SPs' efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel...
Provided by IDG (International Data Group)
-
Case Studies
Large Healthcare Provider Finds Prescription for Savings With MBG
Jan 2009
The national healthcare provider, with more than 200 locations across the country, wanted to centralize the management of its telecommunications and IT services. The company sought to address...
Provided by MBG Expense Management
-
Case Studies
Tianjin Unicom Increases Telesales Fivefold With SAS
Jan 2009
One company affected by the increased scrutiny was Tianjin Unicom, a branch of the China Unicom group. The challenge was to gain insight into customer behavior in order to enhance decision making...
Provided by SAS Institute
-
Case Studies
Bharti Airtel Grows at a Stunning Pace by Keeping Its Focus on the Customer
Mar 2008
Bharti Airtel needed to maximize its future flexibility and growth potential by adopting a business-driven framework for integration, allowing it to implement and deliver new services rapidly....
Provided by IBM
-
White Papers
10 Steps to Control Wireless Costs Through Consumption Management
Oct 2009
In the telecom and data communications environment, the challenge is to strike the right balance between understanding corporate usage trends and adopting new technologies that can make the...
Provided by MBG Expense Management
-
White Papers
It's Time To Review — And Renew — Your Telecommuting Policy
Apr 2009
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy...
Provided by Citrix Online
-
Webcasts
Work Smarter! Deliver Portal and Collaboration Solutions for smarter telecommunications
Mar 2009
Digital Media convergence, Web 2.0 and social networking's growing influence are forcing Telecommunications companies to transform their service offerings. Watch this webcast to learn about IBM's...
Provided by IBM
-
Webcasts
The Business Benefits of Secure Remote Access
Nov 2009
Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from SonicWALL, Inc., as they help you make the right call on telecommuting.
Provided by SonicWALL
-
White Papers
5 Sources of Value Through a Telecom Expense Management Initiative
Nov 2009
This research conducted by AOTMP outlines five successful strategies that companies are using to drive their telecom expense management (TEM) initiatives. In addition the research discusses best...
Provided by MBG Expense Management
-
White Papers
Grid and Cloud Computing Technology: Interoperability and Standardization for the Telecommunications Industry
May 2009
The European Telecommunications Standards Institute formed the Grid Technical Committee (TC GRID) in 2006 with participation from over 20 organizations spanning private sector, government, and...
Provided by ETSI
-
White Papers
Real-Time Convergent Mediation?: Addressing the Challenges of Convergence
Nov 2007
Convergence has become the strongest driver of the telecom services industry. Service providers are constantly focusing on offering a rich mix of services to customers. As a result, there is a...
Provided by SunTec Business Solutions
-
White Papers
7 Ways your 2009 IT and Telecom Procurement Practices will Fail you in 2010
Jan 2010
2009 was a tough year for IT and Telecom departments and many enterprises were forced to use sourcing as a hammer to slash costs instead of using it as a well-planned strategic activity. As a...
Provided by ProfitLine
-
White Papers
How to Generate Immediate Savings from Mobile Spend
Jan 2010
Do you know what your mobility costs are? How many devices you have connected to your systems? How are employees using them? What are the cost impacts? Security implications? If you are like...
Provided by ProfitLine
-
Case Studies
The Decision to Deploy Hosted IP Telephony
Nov 2004
The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a...
Provided by Avaya
-
White Papers
Towards Semantic Interoperability of Graphical Domain Specific Modeling Languages for Telecommunications Service Design
Jul 2011
High competition pressures Telecommunications service providers to reduce their concept-to-market time. To manage more easily service complexity among several actors in the design process and to...
Provided by IARIA
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White Papers
Modeling Unified Interaction for Communication Service Integration
Jul 2011
Social network inspired communication services has made tremendous success, allowing users to communicate and share user generated contents in an efficient way. At the same time, Telecom services...
Provided by IARIA
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White Papers
Performance Modeling of Database Servers in a Telecommunication Service Management System
Apr 2012
Resource optimization mechanisms, as admission control and traffic management, require accurate performance models that capture the dynamics of the system during high loads. The main objective of...
Provided by IARIA
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White Papers
Real Time Telecom Revenue Assurance
Apr 2012
Telecommunication industry has seen phenomenal growth and intense competition in recent times. Basic connectivity has been commoditized and service providers need to provide personalized and...
Provided by IARIA
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White Papers
Particle Swarm Optimization for Multi-constrained Routing in Telecommunication Networks
Jun 2011
By the authors' analysis, the QoS routing is the optimization problem under the satisfaction of multiple QoS constraints. The Particles Swarm Optimization (PSO) is an optimization algorithm which...
Provided by mecs-press
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White Papers
MAC Sub-Layer Analysis With Channel Estimation in Broadband Power Line Communication
Aug 2011
Broadband Power Line Communication (BPLC) gained a lot of interest because of low cost and high performance communication network in access area. In this paper PHYsical (PHY) layer and Medium...
Provided by Scientific Research Publishing
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Case Studies
Rancore Partners With Red Hat to Build a Solid Service Delivery Platform That Delivers Remarkable 4G Telecom Innovation
Oct 2011
Rancore Technologies is a technology Research and Development (R&D) firm focused on 4G telecom networks and services. Their challenges to design a stable, flexible, high-performance, scalable, and...
Provided by Red Hat
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Podcasts
WebSphere Message Broker for Z/OS: What It Is and How to Use It as an ESB
Jan 2008
In this podcast, the speaker talks about WebSphere Message Broker for z/OS, its advantages on the z platform and its role as an enterprise service bus. The speaker also discusses the recently...
Provided by IBM
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White Papers
A Bandwidth Market Approach to Resource Pricing
Aug 2006
Consider a path-oriented telecommunications network where packets arrive to each route in a Poisson process and the packet lengths are exponentially distributed. Each route can queue a finite...
Provided by University of Stellenbosch
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White Papers
Agent-Based Behavioural Modelling for Anomaly Detection in Call Data From Telecommunication Networks
Aug 2006
Anomaly detection in telecommunications data tries to discover deviant behaviour of individual subscribers, including for example: detection of inconsistencies in call data, such as customer churn...
Provided by University of Cape Town
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White Papers
Detection of Unsolicited Voice Calls in the IP Multimedia Subsystem
Aug 2006
The IP Multimedia Subsystem is an overlay architecture for all-IP based core networks. With the introduction of this packet-based telecommunication implemented on top of various network...
Provided by University of Cape Town
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White Papers
A Framework to Provide Charging for Composite Services
May 2010
Changing telecommunications market trends calls for the evolution of service creation and delivery by network operators. They need to maximize on any available form of revenue creation to avoid...
Provided by University of Cape Town
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White Papers
LTSP DNS Round Robin Clusters: Green Technology Access Enablers for Telecommunication Services in Marginalised Communities
Aug 2011
Rural development is seen as a priority in South Africa; information and knowledge are key strategic resources for social and economic development. Information Communication Technologies (ICTs)...
Provided by University of Cape Town
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White Papers
A Novel Four-Faceted Telecommunication Model Based on Distributed Connectivity Technology Systems (FFDC)
Jan 2012
The distributed connectivity model presented in this paper provides a strategic perspective for development plan using distributed infrastructures and tools for global organizations with...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
Detecting Intention-Violation Feature Interaction in NGN Based on Feature Re-presentation
May 2010
In the evolving telecom networks such as Next Generation Network (NGN), service design is open to the third-party. The feature logic will be kept private for business purpose. This makes it hard...
Provided by Academy Publisher
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White Papers
Comparison of Performance Evaluation of Reverse Supply Chain in Information Technology and Telecommunication Equipment Industry
Aug 2011
Due to the increasing product variety and shorter life cycles, many electronic products end up in disposal sites. The development in the electronics sector is geared towards growing...
Provided by International Journal of Scientific & Engineering Research
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White Papers
Enhanced Telecom Operation Management Scenarios for IMS Networks
Jun 2011
The integration of IMS networks will enable telecom operators to evolve in a manner transparent to the incessant demand for the multimedia services. However the QoS management mechanisms defined...
Provided by Academy & Industry Research Collaboration Center
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Case Studies
France Telecom (Orange) - Mobile API Publishing
Jan 2011
Orange is the key brand of France Telecom, one of the world's leading telecommunications operators. The local developers need full advantage of tools and resources of the Nursery and through...
Provided by Layer 7 Technologies
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White Papers
Oracle TimesTen In-Memory Database on Oracle Exalogic Elastic Cloud
Dec 2011
With the growing speed of messages moving through business networks, the use of real-time processing to capture, analyze, and respond intelligently to key events has become the benchmark for...
Provided by Oracle
-
White Papers
Comparison of Avaya and ShoreTel Unified Communication Solutions
Sep 2011
Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive...
Provided by ShoreTel
-
White Papers
Comparison of Cisco and ShoreTel Unified Communication Solutions
Sep 2011
In a side-by-side comparison of these two solutions, this white paper demonstrates that organizations in need of comprehensive UC solutions can avoid Cisco product shortfalls. The flagship Cisco...
Provided by ShoreTel
-
White Papers
Unified Messaging
Oct 2011
Today's workers are becoming more mobile and, at the same time, more collaborative. What's more,customers require access to information whenever and wherever they need it, and employees are...
Provided by CDW
-
White Papers
HP Cloud Service Automation Intelligent automation for building, managing, and securing cloud services
Aug 2011
A planned, formal shift from traditional methods to an internal private-cloud model could solve the problems that face businesses today; however, many organizations are reluctant to make such a...
Provided by Hewlett-Packard (HP)
-
White Papers
ITG Report: Cost/Benefit Case for IBM XIV Systems: Comparing Cost Structures for IBM XIV and EMC VMAX Systems
Jul 2011
New research from the International Technology Group demonstrates that the three-year operating and capital expenses for deployment and use of IBM XIV storage systems average 69 percent less than...
Provided by IBM
-
White Papers
Use of Geographical Information System (GIS) in Developing an Intelligent Transport System (ITS)
Apr 2008
The purpose of this paper is to explore the possibilities of developing an Intelligent Transport System using the resources of Geographical Information System and Spatial Information System....
Provided by Chittagong University of Engineering & Technology
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White Papers
Discovering Structural Patterns in Telecommunications Data
Jan 2011
With the increasing amount and complexity of data being collected, there is an urgent need to create automated techniques for mining the data. In particular, data being generated and stored by...
Provided by American Association for Artificial Intelligence
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Case Studies
China Mobile-Next Generation Service Delivery Platform (NG SDP) Enables Smarter Telecom Services
Sep 2010
As the leading mobile services provider in China, the China Mobile Group boasts the world's largest mobile network and the world's largest mobile subscriber base. As a result of the implementation...
Provided by IBM
-
Case Studies
A Leading Telecom Equipment Company Relies on TCS to Support Its Legacy Network and Service Management Systems
Mar 2011
TCS' client, a leading supplier of high-tech equipment for telecommunications networks, turned to TCS for support in managing its legacy network and service management systems. Over the past...
Provided by Tata Consultancy Services
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White Papers
Unified Messaging White Paper
Dec 2010
By creating a unified messaging platform, businesses can consolidate different interfaces in a single location, supporting users no matter where they are or what devices they are using. This...
Provided by CDW
-
White Papers
Messaging White Paper
Dec 2010
Organizations and workers are becoming more mobile and, at the same time, more collaborative. Customers require access to information whenever and wherever they need it, and employees are...
Provided by CDW
-
White Papers
Efficient Location-Aware Replication Scheme for Reliable Group Communication Applications
Nov 2010
In this paper, the authors present an efficient replication scheme designed to provide scalable and reliable group communication services for end system nodes that are widely dispersed in the...
Provided by BeiHang University
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White Papers
Robust Cooperative Spectrum Sensing for Disaster Relief Networks in Correlated Environments
Dec 2009
Disaster relief networks are designed to be adaptable and resilient so to encompass the demands of the emergency service. Cognitive Radio enhanced ad-hoc architecture has been put forward as a...
Provided by Technical University of Lisbon
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White Papers
The Visual Vulnerability Spectrum: Characterizing Architectural Vulnerability for Graphics Hardware
Jun 2006
With shrinking process technology, the primary cause of transient faults in semiconductors shifts away from high-energy cosmic particle strikes and toward more mundane and pervasive causes - power...
Provided by EUROGRAPHICS Association
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White Papers
Application of a Design Space Exploration Tool to Enhance Interleaver Generation
Jun 2007
This paper presents a methodology to efficiently explore the design space of communication adapters. In most Digital Signal Processing (DSP) applications, the overall performance of the system is...
Provided by STMicroelectronics
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White Papers
The Secrecy Capacity Region of the Degraded Vector Gaussian Broadcast Channel
Apr 2009
In this paper, the authors consider a scenario where a source node wishes to broadcast two confidential messages for two respective receivers via a Gaussian MIMO broadcast channel. A wire-tapper...
Provided by University of Waterloo
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White Papers
Evaluation of Marton's Inner Bound for the General Broadcast Channel
Nov 2009
The best known inner bound on the two-receiver general broadcast channel without a common message is due to Marton. This result was subsequently generalized in to broadcast channels with a common...
Provided by University of California
-
White Papers
Number of Measurements in Sparse Signal Recovery
Apr 2009
The authors analyze the asymptotic performance of sparse signal recovery from noisy measurements. In particular, they generalize some of the existing results for the Gaussian case to subgaussian...
Provided by University of Melbourne
-
White Papers
Opportunistic Spatial Orthogonalization and Its Application in Fading Cognitive Radio Networks
Apr 2009
Opportunistic Spatial Orthogonalization (OSO) is a cognitive radio scheme that allows the existence of secondary users and hence increases the system throughput, even if the primary user occupies...
Provided by University of California
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Case Studies
Vodafone Germany Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System
Sep 2009
Vodafone is one of the world's leading mobile telecommunications companies, they wanted to bring this consistency and flexibility to its mobile handheld device retail operation, which represents...
Provided by Hewlett-Packard
-
White Papers
Application of DAC Codeword Spectrum: Expansion Factor
Oct 2010
Distributed Arithmetic Coding (DAC) proves to be an effective implementation of Slepian-Wolf Coding (SWC), especially for short data blocks. To study the property of DAC codewords, the author has...
Provided by Institute of Electrical and Electronics Engineers
-
White Papers
Generate Savings Now: The Advantages of Telecom Expense Management
Jun 2009
Why is telecom expense management (TEM) gaining importance today? What return on investment can your company expect from TEM? Interested in learning helpful tips for making the business case for...
Provided by ProfitLine
-
White Papers
Red Hat and the Telecommunications Industry
Jun 2009
The telecommunications industry is in a constant state of great change and opportunity. To remain technologically viable and seize market opportunities as they arise, telecoms need flexible,...
Provided by Red Hat
-
White Papers
The Journey to Unified Communications
Jun 2009
Unified Communications (UC) proposes a way to control and synthesise the diverse ways your employees need and want to communicate. It helps employees to stay in touch from different locations by...
Provided by Vodafone
-
White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
-
White Papers
Privacy Preserving Data Mining in Telecommunication Services
Jul 2007
Privacy preserving data mining is a new research direction in data mining and knowledge discovery. A main reason for the rapid development of this research area is the growing awareness of the...
Provided by Telenor Group
-
White Papers
Get Personal: Capitalize on Your Subscriber Data With a Unified User Profile
Sep 2008
This paper discusses the role of user profile management. SPs' efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel...
Provided by IDG (International Data Group)
-
Case Studies
Large Healthcare Provider Finds Prescription for Savings With MBG
Jan 2009
The national healthcare provider, with more than 200 locations across the country, wanted to centralize the management of its telecommunications and IT services. The company sought to address...
Provided by MBG Expense Management
-
White Papers
Recession Proofing the Management of Telecom
Feb 2009
The current economic downturn has reinforced the need for companies to optimize services and obtain hard dollar savings from IT investments. With stressed and shrinking budgets, many companies are...
Provided by MBG Expense Management
-
Case Studies
Tianjin Unicom Increases Telesales Fivefold With SAS
Jan 2009
One company affected by the increased scrutiny was Tianjin Unicom, a branch of the China Unicom group. The challenge was to gain insight into customer behavior in order to enhance decision making...
Provided by SAS Institute
-
Case Studies
Bharti Airtel Grows at a Stunning Pace by Keeping Its Focus on the Customer
Mar 2008
Bharti Airtel needed to maximize its future flexibility and growth potential by adopting a business-driven framework for integration, allowing it to implement and deliver new services rapidly....
Provided by IBM
-
White Papers
Telecom Expense Management: 5 Best Practices for Reducing Telecom Cost
Oct 2009
Telecommunications expenses are among the largest cost items on corporate income statements. According to leading industry analysts, many companies can lower their telecommunications costs by 15%...
Provided by MBG Expense Management
-
White Papers
10 Steps to Control Wireless Costs Through Consumption Management
Oct 2009
In the telecom and data communications environment, the challenge is to strike the right balance between understanding corporate usage trends and adopting new technologies that can make the...
Provided by MBG Expense Management
-
White Papers
It's Time To Review — And Renew — Your Telecommuting Policy
Apr 2009
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy...
Provided by Citrix Online
-
Webcasts
Work Smarter! Deliver Portal and Collaboration Solutions for smarter telecommunications
Mar 2009
Digital Media convergence, Web 2.0 and social networking's growing influence are forcing Telecommunications companies to transform their service offerings. Watch this webcast to learn about IBM's...
Provided by IBM
-
Webcasts
The Business Benefits of Secure Remote Access
Nov 2009
Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from SonicWALL, Inc., as they help you make the right call on telecommuting.
Provided by SonicWALL
-
White Papers
Is your network ready for IP Telephony?
Nov 2009
Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately...
Provided by ShoreTel
-
White Papers
5 Sources of Value Through a Telecom Expense Management Initiative
Nov 2009
This research conducted by AOTMP outlines five successful strategies that companies are using to drive their telecom expense management (TEM) initiatives. In addition the research discusses best...
Provided by MBG Expense Management
-
White Papers
Grid and Cloud Computing Technology: Interoperability and Standardization for the Telecommunications Industry
May 2009
The European Telecommunications Standards Institute formed the Grid Technical Committee (TC GRID) in 2006 with participation from over 20 organizations spanning private sector, government, and...
Provided by ETSI
-
White Papers
Real-Time Convergent Mediation?: Addressing the Challenges of Convergence
Nov 2007
Convergence has become the strongest driver of the telecom services industry. Service providers are constantly focusing on offering a rich mix of services to customers. As a result, there is a...
Provided by SunTec Business Solutions
-
White Papers
7 Ways your 2009 IT and Telecom Procurement Practices will Fail you in 2010
Jan 2010
2009 was a tough year for IT and Telecom departments and many enterprises were forced to use sourcing as a hammer to slash costs instead of using it as a well-planned strategic activity. As a...
Provided by ProfitLine
-
White Papers
How to Generate Immediate Savings from Mobile Spend
Jan 2010
Do you know what your mobility costs are? How many devices you have connected to your systems? How are employees using them? What are the cost impacts? Security implications? If you are like...
Provided by ProfitLine
-
White Papers
Making the Business Case for Telecom-Specific Network Infrastructure Management
Jul 2005
Network infrastructure management is becoming critical for service providers (SPs) as they seek ways to increase customer satisfaction and simultaneously adopt new technologies, introduce new...
Provided by Hewlett-Packard (HP)
-
Case Studies
The Decision to Deploy Hosted IP Telephony
Nov 2004
The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a...
Provided by Avaya
-
White Papers
Telecoms Reinvention - Optimising the Online Customer Experience
Feb 2010
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can...
Provided by Quocirca
-
White Papers
Telecoms Companies' Re-Invention - From Voice to e-Service Provision
Sep 2009
In a shrinking world where individuals have more choices in almost every aspect of their lives than ever before, and more ways to communicate with each other and the world at large, the bonds and...
Provided by Quocirca
-
White Papers
Turning Customer Interaction Into Profitable Relationships
Sep 2009
Effective customer communication boosts customer loyalty, ensures brand and regulatory compliance, reduces environmental impact and helps control a range of costs such as reductions in IT...
Provided by Quocirca
-
Case Studies
Breakthrough: Unisys Managed Customer Premises Equipment (CPE) Helps Telecoms Operators in France Stay Ahead of the Competition
Oct 2008
Unisys performs more than 3,000 installation, maintenance and support operations a month for the main telecoms operators in France. Unisys works closely with these major operators to provide them...
Provided by Unisys
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White Papers
Building Reliable IP Telephony Systems
Nov 2009
Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically,...
Provided by ShoreTel
-
White Papers
Verax Systems: Operations Support System
Dec 2009
This paper presents an overview and trends in the area of Operations Support Systems (OSS). The area of OSS is rapidly and constantly changing and new market trends have to be followed in order to...
Provided by Verax Systems
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Case Studies
T-Mobile Powers Integrated Voice and Mobile Self-Service Strategy With VoiceObjects
Jan 2010
T-Mobile has been a leader in mobile services in America, Middle East, Africa, Europe and parts of Asia. Recently, it decided to deploy Voxeo VoiceObjects software as a part of its self-service...
Provided by Voxeo
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Case Studies
T-Mobile Czech Republic Customers Rate Phone Self-Service as Good as or Better Than Live Agent Support
Jan 2010
T-Mobile is a prominent telecommunication service provider in the Czech Republic. This paper studies the efficacy and popularity of its services in the Czech Republic. Specific attention has been...
Provided by Voxeo
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Case Studies
Vodafone Ireland Selects Voxeo VoiceObjects to Power Phone Self-Service System
Jan 2010
Vodafone Ireland is a leading telecommunications provider in Ireland. The company was looking to change the powering options for its automatic phone self-service system. The decision was important...
Provided by Voxeo
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Case Studies
Versatel Calls on Voxeo VoiceObjects for Customer Care Self-Service Phone Portal
Jan 2010
Versatel is a leading telecommunication services provider in Germany. The company required a new way to power its self-service phone system. This case study discusses the company's strategy and...
Provided by Voxeo
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Case Studies
Optimized Customer Service Portal With Multilingualism and Detailed Analysis Functionalities
Jan 2010
Proximus is a subsidiary of Belgacom, and is the biggest telecommunications service provider in Belgium. The paper studies the company's strategy to optimize its client service and to reduce its...
Provided by Voxeo
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White Papers
Profiling the 'Mobile Phone Only' Population: A Study of Australians with a Mobile Phone and No Landline Telephone
May 2009
The document brings to light the factors that are known to stimulate active participation in the social structures of a Learning Network. With this goal, the paper investigates various aspects of...
Provided by Social Research Centre
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Case Studies
Aiming for Fast Growth? Changing the Ways of the World?
May 2010
This paper is a discussion between a business publication and a Senior Manager of a mobile communications corporation that has gathered an impressive reputation in the Indian telecommunications...
Provided by Pierian Services
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White Papers
The Essential Guide to Planning and Implementing Global TEM
Jul 2010
IT and Telecom Executives are asking themselves, "What is the best way to extend my North American TEM initiative to all of our regions so I can get global visibility, control and cost savings?"...
Provided by ProfitLine
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White Papers
Consumers and Convergence - attitudes are changing...
Jul 2010
Mobile commerce, tracking personal profile data, privacy and security concerns - discover how consumer attitudes to online and mobile issues are changes in KPMG's 2010 Consumers and Convergence IV...
Provided by KPMG
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White Papers
3G Migration in Pakistan
Sep 2009
The telecommunication industry in Pakistan has come a long way since the country's independence in 1947. The initial era could be fairly termed as the PTCL (Pakistan Telecommunication Company...
Provided by Rochester Institute of Technology
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White Papers
Sales Tax Information for Telecommunications Service Providers
Jan 2010
This publication provides sales tax information for telecommunications (telecom) service providers. It includes Utah law and Tax Commission rules, but is not all-inclusive. Future law or rule...
Provided by State of Utah
