New HP ITSM Software Supports Business Change at South African Telecommunications Giant

Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and ensure that it is able to meet the demands of a new converged network services business. Vodacom South Africa conducted a proof-of-concept between HP Universal Configuration Management Database (uCMDB) and similar offerings from Computer Associates (CA) for a configuration management toolset. and selected HP Service Manager 7 and the uCMDB as the solution set which would underpin the service assurance toolset.