Newcastle City Council Embraces an ESB-Based Service-Oriented Architecture (SOA) to Integrate Best of Breed Applications and Gain 'One-View' of the Customer - Its Citizens and Businesses

Newcastle City Council needed to integrate its new Council Tax application with a Customer Relationship Management (CRM) package, and enable Customer Service Agents to deliver excellent service through easy access to Council Tax information. Newcastle City Council laid its SOA foundation with Progress Sonic ESB. Sonic ESB delivered a proven, platform-independent enterprise service bus with the flexibility to loosely-couple any application and provide access to services across multiple channels.