NH Hoteles Reduces Response Times to Consultations on Room Availability and Prices to Five Seconds

NH Hoteles wanted to enable multi-channel, transparent management of reservations, including availability and pricing and reduce online response times for consultations on room availability and reservations. The challenge was to comply with service level agreements with travel agencies and provide coverage to online travel agencies, which have doubled their business volume with NH Hoteles over the last three years. As a solution NH Hoteles centralized applications with the implementation of Oracle BPEL Process Manager and Oracle Business Activity Monitoring solutions, providing a platform that facilitates integration and interoperability with clients' systems and gained the ability to manage more than 3 million transactions per month, including those from 20,000 internal providers.