N(i)² White Paper On Change Management

For IT, deploying a Change Management system and implementing change processes are part of the foundation for effective IT services delivery and management. This White Paper gives IT managers and business executives an overview of the business benefits of Change Management with insight into the technical concepts and processes that are needed to effectively manage change. The first section of this White Paper offers an overview of the challenges affecting IT operations today and a definition of change and Change Management. It also talks about where Change Management fits in the greater scheme of IT infrastructure management. The second part of the paper offers detailed information on how the N(i)² CMDB and Change Management applications manage change, with an explanation of N(i)²'s unique approach to managing all types of change.