Nine Ways to Fix Intranet Search

Search is often the greatest source of frustration on intranets. Irrelevant results, hard to read results pages and 'untitled document' entries plague many intranet searches. With the size and scope of most intranets, search is a key tool used by staff to find information. While the expectation is that it should be quick and easy to find information on the intranet, this is often not the case. More broadly, the issues with search may be having a significant impact on the usage of the intranet as a whole. This paper therefore outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search. References are made to previous articles that outline specific steps in greater detail.