Onsult: IT Firm Aims to Reduce Support Calls by 50 Percent, Double Revenue With Cloud Services
Onsult is an IT services firm that consults businesses in the effective use of technology. It also installs and cares for technology infrastructures. German IT provider Onsult has been testing Windows Intune, a cloud-based PC management and security service, as a way to reduce the time the firm spends supporting customer PCs. The results are promising: by using the service, Onsult expects to reduce help-desk calls by 50 percent and on-site visits by 25 percent. It can use the extra hours to expand its business and even double its revenues. Customers gain enhanced PC security and lower costs.