Orchestrating People, Process, and Technology
The ultimate goal of Information Technology (IT) operations is to provide efficient and effective services while increasing the value of IT to the organization. IT compliance standards require even more of the IT organization, because they increase the need for consistent and accurate processes. Microsoft System Center Service Manager 2010, scheduled for release in 2010, connects the Microsoft System Center platform and extends its value by integrating information, knowledge, processes, activities, and workflows across the suite of products. This white paper discusses how System Center Service Manager and its integration with the other products in the System Center family can help IT pros provide even more efficient and effective services to their organizations.