Organization Concepts for Unified Communications
Source: UniComm Consulting
Application and Services layer, including the application software and other information and software services provided to the support the user interfaces and business processes. This includes all server-based applications and the supporting hardware both in-house and hosted (Software as a Service). In Unified Communications, this layer includes the server or services-layer software that provides the functions of PBXJIP-PBX, voice mail/unified messaging, e-mail, I M, presence, audio/video/web conferencing, directories, mobility services, user portals, etc. In some situations, it may be appropriate to have distinct teams for sets of these applications (e.g. often there is an e-mail/unified messaging team or an IP PBX/Conferencing team).