Organizations Need to Be More Dynamic to Solve Business Imperatives: Global Survey Finds That Collaboration Tools Can Leverage Human Communications to Improve Enterprise Performance

The enterprise Web 2.0 market, which includes the deployment of tools like blogs, wikis, and social networking within the enterprise, was a growing force in enterprise software in 2007. Although still immature, this market will continue to gain importance in 2008 as increasing numbers of firms look to enterprise Web 2.0 tools to help their staff access the right people and information. In recent research carried out by Forrester, 24% of firms surveyed said Web 2.0 tools were a priority for 2008. The technical challenge facing enterprises today is how to build a flexible and secure networking environment that implements UC, collaboration, and Web 2.0 tools on both fixed and mobile devices.