Outsourcing Relationships: Why Are They So Difficult To Manage?
Source: Everest Group
This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well together for a long-term relationship, problems will surface. A key practice to ensure a successful relationship is to include an effective governance contract within the outsourcing agreement. It should define the steps to take in problem escalation and conflict resolution.