Premier Firm Speeds Deployments, Enhances Security, Reduces Desktop Imaging Time by 96 Percent

Sutherland is the largest organically grown Business Process Outsourcing (BPO) player in the industry, with a significant offshore footprint and a balanced portfolio of services that include customer care, technology support, and integrated back-office services. It also offers a professional services arm, focused on process improvement consulting and global business transition. In spite of being a leader in its field, providing services to Fortune 1000 companies, Sutherland faced challenges in deploying, updating, and supporting applications for users. It needed a solution to address these challenges, simplify and accelerate application deployment and upgrades, and establish a cost-effective way to manage its IT infrastructure. Sutherland decided to deploy Microsoft Softgrid Application Virtualization for faster application deployment, enhanced security, and business agility.