Problem Management - Why and How?
Source: Serio
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical suggestions, it is hoped this paper will be useful for anyone setting up a new Problem Management Process based on ITIL principles.
| Format: | Size: | 82.50 | |
| Date: | Nov 2006 |
