Provide a Better Customer Experience
Source: Cisco Systems
A recent survey shows that 13.3% of calls are abandoned before they are answered - an all time-high and a sizable increase from 5% in 2004. Call centers based on unified communications can provide faster, more intelligent customer response while decreasing call center operating costs. The attendee of this webcast will learn how unified communications provide call center managers with unprecedented flexibility and control while improving agents' efficiency.