Publisher Reduced Costs and Improved Customer Service
Source: Hewlett-Packard (HP)
The company clearly needed to reduce the escalating costs of maintaining its fulfillment and distribution system. Just as importantly, company executives recognized the need for enhanced system functionality to ensure positive, ongoing customer relationships. The primary focus: get books to customers faster and enhance order tracking processes. Using proven methodologies, HP transformed the publisher's business processes and applications. By integrating front- and back-office processes, the team improved visibility into operations and laid the foundation for handling growth-related issues such as larger order volumes and seasonal peaks.