Pursuing Operational Excellence in IT: How a Service-Oriented Operating Environment for IT Can Help Accelerate Business and IT Alignment
By embracing the tenets of operational excellence in IT, CIOs can help enable competitive advantage while also reducing operational risk - by governing a dynamic, resilient, responsive and available IT operation that is secure, compliant and cost-effective. And while the overall strategic goal maybe to align IT with business needs, success will likely come most easily tot hose CIOs who take a structured, service-oriented approach to achieving operational excellence in IT. The service-oriented model for the IT operating environment offers precisely that kind of approach. It allows IT to effectively support the enterprise's business objectives by modeling the organization's IT operations along the same guiding principles as its overall business operations.