Putting Dispatch in the Driver's Seat
Source: ConnectWise
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk success lies in effectively implementing a Dispatch strategy. Typically, this entails appointing a dedicated employee to monitor incoming service tickets and routing them to the appropriate technician.
With this model in place, every Help Desk resource, including the Dispatcher, is kept busy throughout the day. Every technician assigned to the Help Desk- including the Dispatcher- is kept busy throughout the day.
Ensuring that Dispatch is made a priority in your Help Desk organization is a multi-step process. Our free whitepaper outlines the steps necessary to create an efficient dispatch strategy. Download the whitepaper today.
With this model in place, every Help Desk resource, including the Dispatcher, is kept busy throughout the day. Every technician assigned to the Help Desk- including the Dispatcher- is kept busy throughout the day.
Ensuring that Dispatch is made a priority in your Help Desk organization is a multi-step process. Our free whitepaper outlines the steps necessary to create an efficient dispatch strategy. Download the whitepaper today.
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| Date: | Apr 2012 |
