Quality Of Service (QOS) In Claim Business Process Management
Gartner's updated Magic Quadrant represents one of several tools clients can use to evaluate this market. The 2009 Magic Quadrant depicts the relative strengths of the top 22 vendors offering multiregional, cross-industry business process management suites (BPMSs) that interest Gartner clients and nonclients the most. These vendors account for most spending in the BPMS market. However, customers should also consider other vendors that did not meet the inclusion criteria, such as those specializing in industry-specific processes or in particular geographic locations.