Quatrem Establishes Superior Customer Service to Increase Client Satisfaction

Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. The challenge was to provide customer service agents with a centralized tool and streamline call processing and customer request processes through a common tool shared by all users. Quatrem deployed Oracle CRM On Demand at the customer service center to handle level-one requests, and at approximately 100 business expert offices for level-two requests and freed the organization from having to maintain the CRM application on site, using the hosted model of Oracle CRM On Demand to launch the customer service project.