Ready to Create Your IT Service Catalog?
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service support and delivery. Although many IT organizations have yet to formally publish their service offerings (let alone charge IT services back to the business), industry analysts now see IT service catalog adoption increasing. But how is a service catalog is created? Which services should be included? And who should be involved in the process? There are many benefits to the service catalog, but perhaps the most important driver is promoting continued relationship building between IT organizations and customers.