Real-Time Convergent Mediation?: Addressing the Challenges of Convergence

Convergence has become the strongest driver of the telecom services industry. Service providers are constantly focusing on offering a rich mix of services to customers. As a result, there is a strong focus on convergence, ranging from the network level to the convergence of services at the end user level. The telecom market is experiencing phenomenal growth in voice, data and video services segments. Customers are demanding a mix of prepaid and postpaid services, which has prompted service providers to focus on the convergence of these services. The ever increasing demand for triple play and innovative services irrespective of the access technology also requires appropriate, accurate and value-based billing of services to avoid revenue leakage.