Royal Caribbean Cruises Ltd: Cruise Line Improves Business Insight and Employee Efficiency With Intelligent System
Royal Caribbean International wanted to gain better insight into customer behavior and enhance workflow for processes such as food-safety inspection through a technology environment that would complement its innovative cruise ships. To improve operations, Royal Caribbean deployed a Windows Embedded powered solution from Agilysys and ParTech (PAR) that includes Point-Of-Sale (POS) and inspection products. By creating an intelligent system, Royal Caribbean can implement more-effective selling strategies and automate data-handling processes. As a result, the company can improve profitability and cut operating costs. Royal Caribbean has also improved workflow throughout the ships, including reducing food-inspection time from five to two hours. Finally, the solution has enhanced the customer experience by sharing data seamlessly among multiple devices and venues, the key benefit of deploying an intelligent system.