Running IT Like A Business Helps Drive High Performance At Accenture

As Accenture prepared to spin off from its parent company in the late 1990s, it created its own IT organization. The CIO Organization's first order of business was to replicate and populate Accenture's IT systems, which had been managed by the parent company. To transform its operations, Accenture formed a small team led by Robert Kress, senior director-CIO Organization to define a new IT strategy. The goal: Become a true service organization that operates like a business within the business.