SAP Business Communications Management Ensures Uninterrupted Customer Service
Luottokunta's contact center comprises numerous teams as well as custom offerings for select customers such as banks. Trying to handle this complexity using the company's legacy telephony system presented numerous challenges. In addition, Luottokunta's service offering was diversifying, and credit card payments were growing strongly, necessitating an expansion of the company's telephone service capacity. Luottokunta decided to implement an IP-based communication solution. After evaluating the available solutions, Luottokunta chose an all-IP communications solution: SAP Business Communications Management software. The new hosted solution ensures reliable customer service even in emergencies, operating without interruption even if one of the company's two data centers is destroyed. The system was one of the world's first Voice over IP (VoIP) systems with a completely fail-safe architecture.