SAP Business Transformation Study: The United Illuminating Company
UI knew it required a new IT platform to address its legacy IT environment. "We selected SAP in 2002 because the solutions have flexibility and full functionality, and because the company has strategic alliances with other firms that we found valuable," says Marie Zanavich, CIO at UI. The following year UI went live with the SAP Business Suite family of business applications - including the billing, invoicing, and contract accounting functionality - and the SAP Energy Data Management application. UI integrated the software with its mobile workforce field automation, wireless network meter reading, and interactive voice response (IVR) solutions.