Scorecarding Best Practices: Choosing Metrics and Setting Targets for Performance Management
Scorecards are a powerful tool for executives to manage performance against strategy. But to perform this critical task, scorecards have several basic requirements. First, it is vital that executives contribute to setting up the metrics and targets; this is not just IT's job. It's also important to integrate scorecards into everyday processes and develop a strategy map to show the relationship among metrics. Assigning a strategy officer to own the process helps with these requirements. These scorecarding basics are outlined in the companion to this white paper, Scorecarding basics: How to drive strategy and manage performance.