Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations

Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully evaluate the different deployment models available in the market - Premise-based, Traditional Hosted, and On-demand - when planning an investment in their voice applications. To determine the most appropriate platform for a specific deployment, leaders should consider the five key factors presented in this paper. This document discusses the architectural differences between premise-based, traditional hosted and on-demand IVR deployments and the relative advantages and disadvantages of each for the enterprise.