Service Delivery Management: Solutions for Telecom

The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and business service management to many of the world's best known telecommunications carriers. This paper provides insight into the range of services and service agreements Oblicore customers monitor and manage with Guarantee. These include customer-centric Service Level Agreements (SLAs), internal IT and telecom SLAs and Operational Level Agreements (OLAs), SLAs and underpinning contracts with partners for content, roaming and interconnect services, and sourcing contracts for call centers and other outsourced IT and business services.