Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients

Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident, problem and change management, as well as service level tracking, automatic notification, multilingual and follow-the-sun capabilities. Atos Origin deployed CA for Incident and Problem Management solution. CA offers business service management with scalability, flexibility and quick implementation.