Service Modeling: The Foundation of Service Operations Transformation

Detailed Service Models are the blueprints required to build Service-Oriented Operations. This paper: describes how service modeling is a key component of evolving to service-oriented operations, discusses the appropriate use of service modeling at various stages of the service and network development life cycle, highlights the manifold benefits of the service modeling process, discusses a structured approach to modeling based on standards and real-world experience leading to a best practice approach for this maturing technique, details the Alcatel-Lucent service modeling methodology as a part of the lessons learned from experience.