Services Quality Management Beyond the Network
Today's connected and technology-savvy end users expect and demand quality services at the lowest price, available where and when they want them, regardless of the network that carries them. To address this continuing demand for quality, network operations will have to evolve to support IP-based service delivery and provide full operations support of those services to meet each customer's quality expectations. As a result, network providers must go beyond network level management and maintenance to service level management that measures success against end user services quality metrics, not just traditional network quality metrics. This new services-centric management challenge can only be properly addressed by a comprehensive, services-centric managed operations solution from a managed services provider.