Simplifying Complexity of Customer Premises Equipment Provisioning for Business Users Powered by Dynamic Logical Order Processes

British Telecommunications (BT) has adopted an 'Oracle First' approach to strategically use COTS applications from Oracle to help it deliver and accelerate standardization and process re-engineering across its entire IT infrastructure. Large Enterprise Services are an economic growth engine for BT requiring a flexible Operations Support System with the capacity to handle customer demands efficiently, since enterprise services are inherently complex to deliver and support a vast spectrum of different types of customer-premises equipment (CPE) that can range from a simple desktop device to a complete trading floor for a bank. BT CPE portfolio has over 20,000 products supported by over 40,000 order processes in the existing CSS system.